Kei Moore
Victorville,CA
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $198,00 dollar weekly restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant Manager
Raising Cane's Chicken Fingers
Hesperia, CA
08.2016 - 02.2024
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Managed cash register operations including deposits and reconciling discrepancies.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
General Manager
Dunkin' Donuts Franchising
Durham, NC
04.2021 - 02.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
Shift Manager
Panera Bread
Torrance, CA
05.2010 - 07.2016
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
Education
Medical Billing And Coding
American Career College
Los Angeles, CA06-2008
High School Diploma -
Gardena Senior High School
Gardena, CA06-2003
Skills
- Interpersonal and Written Communication
- Inventory Control
- Budget Administration
- Customer Assistance
- Staff Assessment
- Performance Improvement
- Training and Mentoring
- Restaurant Operations
- Staff Training and Development
- POS System Knowledge
- Opening and Closing Procedures
- Budgeting and Financial Management
- Guest Relations
- Schedule Coordination
- Employee Retention
- Sales and Marketing
- Performance Evaluations
- Employee Scheduling
Timeline
General Manager
Dunkin' Donuts Franchising
04.2021 - 02.2022
Assistant Restaurant Manager
Raising Cane's Chicken Fingers
08.2016 - 02.2024
Shift Manager
Panera Bread
05.2010 - 07.2016
Medical Billing And Coding
American Career College
High School Diploma -
Gardena Senior High School
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