Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keia Heck

Dallas,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Warehouse Worker

Shutterfly
11.2023 - 12.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed cycle counts and monthly inventory.

Barista

Quality Brand Group
09.2021 - 12.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Cocktail Server

Northwest Endeavor
12.2002 - 02.2021
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Communicated with guests to record orders and assess needs.
  • Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Education

GED -

JJ Pearce High School
Richardson
1999

Skills

  • Operations Support
  • Shipping & Recieving
  • Order Preparation
  • Quality Control
  • Material Handling
  • Order Fulfillment
  • Materials Handling and Transport
  • Cleaning and Organizing
  • Safety Protocols
  • Attention to Detail
  • Basic Mathematics
  • Sorting and Labeling
  • Self-Motivated and Disciplined
  • Time management
  • Teamwork and collaboration
  • Barcode scanning
  • Warehouse safety
  • Adaptability
  • Organizational skills
  • Physical stamina
  • Multitasking

Timeline

Warehouse Worker

Shutterfly
11.2023 - 12.2023

Barista

Quality Brand Group
09.2021 - 12.2023

Cocktail Server

Northwest Endeavor
12.2002 - 02.2021

GED -

JJ Pearce High School

Similar Profiles

CREATE PROFILE
Keia Heck