Hi, I’m
Keia Owens
Bakersfield,CA
Summary
Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
5
years of professional experience
Work History
Bevmo!Bakersfield, CA
Sales Associate
11.2017 - 01.2018
Job overview
- Greeted customers in a timely fashion while quickly determining their needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contributed to team success by exceeding team sales goals by 30%.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Recommended merchandise to customers based on their needs and preferences.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer questions and requests in a prompt and efficient manner.
Dollar General MarketBakersfield, CA
Sales Associate
12.2016 - 05.2017
Job overview
- Greeted customers in a timely fashion while quickly determining their needs.
- Prioritized helping customers over completing other routine tasks in the store.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Contributed to team success by exceeding team sales goals by 25%.
- Contacted other store locations to determine merchandise availability.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer questions and requests in a prompt and efficient manner.
Mary's KitchenBakersfield, CA
Server/cashier, Cashier
02.2014 - 11.2016
Job overview
- Greeted each customer with friendly eye contact
- Assigned patrons to tables suitable for their needs and according to rotation.
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
- Cleaned work areas, equipment, utensils, dishes, and silverware
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Emptied garbage to dump site
- Mopped floors and cleaned walk-in refrigerators and storage areas
- Provided excellent customer service
- Served ice water, coffee, rolls, and butter to patrons
- Requested and recorded customer orders, and computed bills
- Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.
- Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
- Verified amount of cash in the cash drawer against the day’s receipts.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
- Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Conducted inventory and restocked items throughout the day.
Factory 2 U, FallasBakersfield, CA
Sales Associate
12.2012 - 05.2013
Job overview
- Developed positive customer relationships through friendly greetings and excellent service.
- Stocked shelves and supplies and organized displays.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Answered questions regarding the store and its merchandise.
- Recommended merchandise to customers based on their needs and preferences.
- Prioritized helping customers over completing other routine tasks in the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Bakersfield CollegeBakersfield
Associate of Arts from Culinary Arts
2021
University Overview
Skills
- POS systems knowledge
- Upselling techniques
- Stocking
- Upselling
- Opening and closing procedures
- Cash register operations
- On time and reliable
- Flexible schedule availability
- Food Handler certificate
- Strong time management skills
- Strong client-interaction skills
- Excellent multi-tasker
- Flexible schedule
- Willing to work nights and weekends
Timeline
Sales Associate
Bevmo!
11.2017 - 01.2018
Sales Associate
Dollar General Market
12.2016 - 05.2017
Server/cashier, Cashier
Mary's Kitchen
02.2014 - 11.2016
Sales Associate
Factory 2 U, Fallas
12.2012 - 05.2013
Bakersfield College
Associate of Arts from Culinary Arts
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