Keia Peters
Houston,TX
Summary
Looking for the position of Customer Service Representative in a growing customer service environment where strong interpersonal skills is needed to ensure effective relationship with customers, and to deliver individualized solutions to them.
Overview
9
9
years of professional experience
Work History
Debt Collector
AvanteUSA.com
Houston, TX
06.2021 - 05.2023
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
CUSTOMER SERVICE SPECIALIST
SUTHERLAND
03.2018 - 04.2020
- Taking inbound calls from customers regarding product inquiries Communicating with customers, making outbound sales calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Respond to sales inquiries and concerns by phone, electronically or in person Answering potential customers' questions and sending additional information via email
- Maintain and expand your database of prospects within your assigned territory Keeping up with product information and updates
- Processing purchase orders and freight quotes daily
CUSTOMER SERVICE REPERSENATIVE
IQOR
10.2014 - 07.2015
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database
- Place outbound calls and communicate with energy and enthusiasm to customers
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
COLLECTIONS REPERSENTATIVE
J.P. MORGAN CHASE
07.2015
- Contact and pursue clients with past due balance and negotiate payment arrangements Partner with locations to address and resolve billing/collections discrepancies Comply with and maintain Daily Outbound Call/Customer Contact standards Intermediate knowledge of Excel, Word, and Microsoft Teams Maintain detailed customer information on delinquent accounts including contact information
- Research and resolve customer disputes Negotiate payoff deadlines or payment plans
Education
HIGH SCHOOL DIPLOMA -
PARK VEIW BAPTIST HIGH SCHOOL
06.2014
ASSOCIATES DEGREE -
HOUSTON COMMUNITY COLLEGE
Skills
- Patience
- Reliable
- Communication
- Flexibility
- Dedicated
Timeline
Debt Collector
AvanteUSA.com
06.2021 - 05.2023
CUSTOMER SERVICE SPECIALIST
SUTHERLAND
03.2018 - 04.2020
COLLECTIONS REPERSENTATIVE
J.P. MORGAN CHASE
07.2015
CUSTOMER SERVICE REPERSENATIVE
IQOR
10.2014 - 07.2015
HIGH SCHOOL DIPLOMA -
PARK VEIW BAPTIST HIGH SCHOOL
ASSOCIATES DEGREE -
HOUSTON COMMUNITY COLLEGE
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