Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keiahna Haynes- Jones

Amityville,NY

Summary

Motivated Individual with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

7
7
years of professional experience

Work History

Dual Front Office Manager

Marriott International, Inc.
Central Islip, New York
03.2024 - Current
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.

Assistant Basketball Coach

Long Island Storm
Brentwood, NY
01.2021 - Current
  • Assisted head coach with game and practice planning.
  • Developed a system for tracking player performance, stats, and analytics.
  • Organized team travel arrangements, including hotel reservations and transportation.
  • Created scouting reports for upcoming opponents.
  • Evaluated video footage of both our own team's performance as well as opponents' performances.
  • Mentored student athletes on how to prepare mentally for competition.
  • Motivated players by providing positive reinforcement.
  • Encouraged teamwork among players while fostering an environment of respect.
  • Displayed strong leadership abilities in order to effectively manage the team.

Holiday Mail Handler Assistant

USPS
Farmingdale, New York
01.2024 - 03.2024
  • Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
  • Sorted incoming mail according to established procedures and distributed it to appropriate departments.
  • Operated automated equipment such as inserters, sorters, folders, scales, and labelers.
  • Maintained records of incoming and outgoing mail including tracking numbers for parcels.
  • Performed daily maintenance on machines such as cleaning parts and checking oil levels.
  • Stored supplies in an organized manner in order to facilitate easy retrieval when needed.
  • Organized documents related to shipping activities including invoices, packing slips, bills of lading.

Target Holiday Team Member

Target
Farmingdale, New York
11.2023 - 01.2024

  • Provided customer service support to ensure satisfaction.
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.

Amazon Delivery Driver

Amazon
09.2023 - 01.2024
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.

Group Sales Coordinator

Marriott
06.2023 - 09.2023
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Gave tours of the property to potential clients
  • Utilized FOSSE to make individual reservations & group reservations

Group Reservations Coordinator

Marriott
Melville, NY
08.2022 - 06.2023
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Maintained awareness of types of rooms available in different resort locations.
  • Utilize MARSHA & FSPMS systems
  • Developed effective relationships with clients to ensure repeat business and satisfaction.
  • Maintained a database of current and potential customers to maximize sales opportunities.

Hotel Front Desk Agent

Marriott
Melville, NY
04.2021 - 06.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Utilized FSPMS & MARSHA systems

Holiday Clerk Assistant

USPS
11.2020 - 01.2021
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Strategized best methods and tactics for efficient storage and handling of materials.

Retail Sales Associate

Uniform Advantage
10.2019 - 01.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.

Dietary Server

The Arbors Assisted Living
10.2017 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Brentwood High School
Brentwood, NY
06.2019

Hospitality Administration And Management

Bryant And Stratton College
Getzville, NY

Skills

  • Strong leadership
  • Training and coaching
  • Scheduling and calendar management
  • Issue handling
  • Revenue management
  • Hospitality services
  • Staff recruitment
  • Merchandising strategy
  • Merchandising operations
  • Team discipline management
  • Team motivation
  • Microsoft PowerPoint, Excel, and Word

References

References available upon request.

Timeline

Dual Front Office Manager

Marriott International, Inc.
03.2024 - Current

Holiday Mail Handler Assistant

USPS
01.2024 - 03.2024

Target Holiday Team Member

Target
11.2023 - 01.2024

Amazon Delivery Driver

Amazon
09.2023 - 01.2024

Group Sales Coordinator

Marriott
06.2023 - 09.2023

Group Reservations Coordinator

Marriott
08.2022 - 06.2023

Hotel Front Desk Agent

Marriott
04.2021 - 06.2023

Assistant Basketball Coach

Long Island Storm
01.2021 - Current

Holiday Clerk Assistant

USPS
11.2020 - 01.2021

Retail Sales Associate

Uniform Advantage
10.2019 - 01.2020

Dietary Server

The Arbors Assisted Living
10.2017 - 07.2019

High School Diploma -

Brentwood High School

Hospitality Administration And Management

Bryant And Stratton College

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Keiahna Haynes- Jones