Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Keiana Ayala

Mechanicsburg,PA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

5
5
years of professional experience
12
12
Certification

Work History

Enrichment Specialist

Messiah Lifeways At Messiah Village
06.2024 - Current
  • Collaborated with multidisciplinary teams to assess resident needs and tailor activities accordingly.
  • Coordinated community outreach initiatives to expand resources available for enrichment activities.
  • Led cross-functional teams to develop and implement program strategies.
  • Coordinated multiple projects simultaneously, ensuring timely completion.
  • Designed program implementation and maintenance plan.
  • Conducted thorough assessments to identify client needs, ensuring tailored interventions aligned with best practices.
  • Developed comprehensive event timelines, optimizing workflow and resource allocation.
  • Coordinated schedules and timelines for events.
  • successfully coordinated over 600 events

Remote Customer Support Specialist

American Eagle Outfitters, Inc
08.2023 - 01.2025
  • Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction and retention.
  • Trained new team members on product knowledge and customer service protocols, fostering a collaborative environment.
  • Implemented process improvements that streamlined support workflows, increasing efficiency in issue resolution.
  • Analyzed customer feedback to identify trends and recommend actionable solutions for enhanced service delivery.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring timely resolutions and improved experiences.
  • Managed over 30 incoming calls and emails from customers, and teams

BRAND ASSOCIATE

AERIE By American Eagle Outfitters
08.2023 - 01.2025



  • Communicated product information with confidence and educated consumers about company.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Developed strong relationships with clients for increased customer loyalty and retention.
  • Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.
  • Achieved daily sales goal by cross selling and promoting additional products and services.
  • Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.

HEAD HOSTESS/ TOGO

TJ rockwells
08.2023 - 06.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.

FRONT DESK RECEPTIONIST

Mechanicsburg Area School District
06.2022 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.

Education

High school or equivalent -

Mechanicsburg High School
Mechanicsburg, PA
06.2024

Skills

  • Program planning
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Public speaking
  • Microsoft
  • Customer service
  • Flexible and adaptable
  • Decision-making

Accomplishments

  • Achieved company record breaking highs through effectively helping with teams and client management.
  • Supervised teams of over 30 staff members.

Certification


  • CPR/AED
  • First Aid
  • BLS Certification
  • Harvard- CS50: Introduction to Computer Science
  • Harvard-CS50's Web Programming with Python and JavaScript
  • Harvard- Resilient Leadership
  • Dementia care certification
  • Google IT support professional certificate
  • Meta social media marketing
  • Google analytics
  • Hubspot email marketing
  • Hubspot digital marketing


Interests

  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I have a passion for photography and editing photos
  • Youth Development Programs
  • Web Development and Design
  • Coding and Programming

Timeline

Enrichment Specialist

Messiah Lifeways At Messiah Village
06.2024 - Current

Remote Customer Support Specialist

American Eagle Outfitters, Inc
08.2023 - 01.2025

BRAND ASSOCIATE

AERIE By American Eagle Outfitters
08.2023 - 01.2025

HEAD HOSTESS/ TOGO

TJ rockwells
08.2023 - 06.2024

FRONT DESK RECEPTIONIST

Mechanicsburg Area School District
06.2022 - 06.2024

High school or equivalent -

Mechanicsburg High School

Similar Profiles

CREATE PROFILE