Keiana Gates

Experienced Support Specialist with expertise in operational efficiencies and compliance in HVAC, CSR, and various software and hardware systems. Strong problem-solving abilities, excellent communication skills, and a willingness to learn. Eager to take on new challenges and drive organizational objectives with dedication and enthusiasm. Seeking a full-time role that offers professional challenges, utilizes interpersonal skills, effective time management, and problem-solving expertise.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Created and introduced Minor labeling program to the company, which resulted in reducing the cost on permitting and Labeling cost for the company.
• Supervised and Trained team of 4 staff members.
• Achieved an on going Permitting issue with a property Commercial property that hasn't been approved in 5 years by completing a Document the company did nt have knowledge of allowing multiple jobs to get approved and done with accuracy and efficiency.
• I Created & Pitched a Commission structure for peers and future Install Coordinators, which resulted in creative healthy competition in the work place. it allowed opportunity for growth without effecting the company cost in higher wages with raises while, still solving a high focused concern, this commission was approved, introduced and problems were resolved. The metrics I created are still used today.