KeiAndrea Walker

Dedicated and detail-oriented customer service professional with 5+ years of experience in resolving complex customer issues, data entry, and providing exceptional support in fast-paced environments. Extensive experience in financial aid processing, including working with student applications, verifying documentation, and ensuring compliance with federal and institutional regulations (e.g., FAFSA, verification). Adept at managing high-volume inbound and outbound calls, effectively addressing concerns, and providing accurate information regarding financial aid eligibility, application status, and funding options. Skilled in conflict resolution, ensuring a positive and informative experience for students and families navigating the financial aid process. Recognized for excellent communication, problem-solving abilities, and a strong commitment to delivering outstanding service in compliance with privacy and regulatory standards (FERPA).

I am a highly motivated and customer-focused professional with over 5 years of experience across multiple industries, including customer service, financial aid, healthcare, and fast food. My expertise lies in resolving customer concerns with empathy and professionalism, providing clear and accurate information, and ensuring a smooth, efficient process in everything from financial aid inquiries to roadside assistance. I thrive in fast-paced environments, juggling multiple tasks while maintaining attention to detail and adhering to regulatory guidelines like HIPAA and FERPA. Whether it's training new employees, processing data, or assisting customers, I am dedicated to fostering positive experiences, solving problems, and helping individuals navigate complex systems with ease. My commitment to excellence, adaptability, and proactive communication makes me a valuable team member and a reliable point of contact for customers and colleagues alike.