Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Keiann Walker

Keiann Walker

Tallahassee,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Mobile Expert

T Mobileretailer
04.2019 - 12.2019
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.


Target Tech

MarketSource
06.2018 - 06.2019
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Director of Marketing and Operations

Old School Home Healthcare
04.2017 - 07.2017
  • Used data analytics to track lead generation campaigns and improve quality.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Improved website visibility through development and implementation of SEO strategies.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Intake Coordinator

Advance Visiting Physicians
01.2017 - 04.2017
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Streamlined intake systems, resulting in reduced errors and improved speed.
  • Coordinated multidisciplinary teams to facilitate and deliver necessary client services.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Built relationships with community agencies for timely service referrals.
  • Facilitated client access to supportive services such as housing and job placement.
  • Enhanced office productivity by handling high volume of callers per day.
  • Liaised between clients and healthcare providers to maintain continuity of care.

Education

Associate of Applied Science - Nursing Science

Tallahassee Community College
Tallahassee, FL

High School Diploma -

Harrison High School
Farmington Hills, MI
05.2016

Skills

  • Friendly and Helpful
  • Reliable and Responsible
  • Excellent Communication
  • Problem-Solving
  • EMR Software
  • Attention to Detail
  • Medical Terminology
  • Customer Service

Accomplishments

Girl Scouts -14 years

Delta Gems- 8 years

Awarded the three highest awards for the Girl Scouts- the bronze, silver, and gold awards.

Affiliations

Girl Scouts

Delta Gems

Timeline

Mobile Expert

T Mobileretailer
04.2019 - 12.2019

Target Tech

MarketSource
06.2018 - 06.2019

Director of Marketing and Operations

Old School Home Healthcare
04.2017 - 07.2017

Intake Coordinator

Advance Visiting Physicians
01.2017 - 04.2017

Associate of Applied Science - Nursing Science

Tallahassee Community College

High School Diploma -

Harrison High School
Keiann Walker