Keianna Baker
Sanford,FL
Summary
Results-driven Operations and PMO leader with 9 years of experience driving operational transformation and process improvement in healthcare, corporate, and nonprofit sectors. Proven ability to lead cross-functional teams, implement scalable frameworks, and achieve significant business impact through strategic execution and effective governance.
Overview
11
11
years of professional experience
Work History
PMO & Operations Program Manager
Club Assist
Lake Mary, USA
02.2023 - Current
- Lead PMO governance, operational strategy, and execution oversight for 7-10 enterprise initiatives across cross-functional business units while coaching and mentoring project managers.
- Delivered $5.6M in annual operational savings by standardizing workflows and implementing product tracking processes, enhancing scalability.
- Established Change Review Board, KPI reporting framework, and AI-enabled operational support tools, improving transparency and executive decision-making.
Technical Project Manager
Adapt Health & Celtic Manufacturing (Contract)
Orlando, USA
09.2021 - 02.2023
- Consolidated operational and IT project managers into a unified PMO structure, facilitating integration across multiple healthcare organizations.
- Led onboarding and operational alignment efforts within 60 days, achieving a 92% adoption rate across newly integrated project teams.
- Collaborated with healthcare operations and manufacturing teams to enhance communication workflows and project visibility, ensuring consistent implementation.
Program Director & Founder
Local Leaders, Inc.
Tallahassee, USA
02.2015 - 08.2021
- Founded and led a nonprofit organization delivering leadership development programs to community centers across Florida and Jamaica.
- Developed and facilitated community-based leadership initiatives, enhancing the leadership skills of over 450 students.
- Built community partnerships and coordinated operational planning, increasing organizational reach and ensuring program sustainability.
Education
Lean Six Sigma Green Belt -
Bachelor of Science - Business Management & Organizational Leadership
Valencia College
Skills
Accomplishments
- $5.6M in annual operational savings through workflow standardization, automation, and product tracking optimization.
- Built and scaled 900+ SOPs and operational training assets supporting 350+ remote employees across multiple departments.
- Led integration and onboarding of 37 operational and IT project managers into a unified healthcare PMO environment within 60 days.
- Established governance frameworks including KPI reporting structures, Change Review Board processes, and AI-supported operational tools.
- Directed strategic initiatives, pilot programs, and vendor partnerships across North America supporting operational scalability and process maturity.
Timeline
PMO & Operations Program Manager
Club Assist
02.2023 - Current
Technical Project Manager
Adapt Health & Celtic Manufacturing (Contract)
09.2021 - 02.2023
Program Director & Founder
Local Leaders, Inc.
02.2015 - 08.2021
Lean Six Sigma Green Belt -
Bachelor of Science - Business Management & Organizational Leadership
Valencia College