KEIANNA GERDES
YOUNGTOWN,AZ
Overview
11
11
years of professional experience
Work History
ASSISTANT MANAGER
DOMINOS
10.2013 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Warehouse Worker
XPO / GXO
08.2021 - 12.2022
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Prepared packages for shipment using appropriate packing materials to minimize potential damage during transit.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Improved order accuracy by diligently picking and packing items according to customer specifications.
Warehouse Worker
FASTENAL
09.2018 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Education
High School Diploma -
APOLLO HIGH SCHOOL
Glendale, AZSkills
- Team motivation
- Customer rapport
- Follow-up skills
- Prioritization
- Loading and unloading
- Order picking and processing
- Shipping and receiving
- Unpacking merchandise
- Heavy Lifting
Timeline
Warehouse Worker
XPO / GXO
08.2021 - 12.2022
Warehouse Worker
FASTENAL
09.2018 - 01.2020
ASSISTANT MANAGER
DOMINOS
10.2013 - Current
High School Diploma -
APOLLO HIGH SCHOOL