Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEI'ANNA LANAY MILLINER

Albany,GA

Summary

Professional with extensive experience in customer service and conflict resolution. Expertise in communication and problem-solving, leading to high levels of customer satisfaction and loyalty. Strong team player, adaptable to dynamic situations, and committed to achieving organizational objectives through effective service delivery.

Overview

9
9
years of professional experience

Work History

Childcare Professional

Hope City United
04.2025 - Current
  • Supervising and ensuring child safety
  • Providing basic care
  • Planning and implementing age appropriate activities
  • Supporting educational and development goals

Grocery Stock Clerk

Publix Supermarket
03.2017 - 06.2025
  • Maintaining product displays: Grocery clerks ensure that products are properly displayed on store shelves and in cases.
  • Customer assistance: They provide friendly customer assistance in their assigned sections of the store.
  • Unloading products: Grocery clerks may temporarily leave a task to walk a customer to another area to locate a product, answer their questions, provide a product recommendation, or unload trucks.
  • Stocking shelves: They fill assigned sections as needed and assist with the maintenance of the shelf set.
  • Cleaning: Grocery clerks clean cases and shelves, and mop and sweep the sales floor, stock rooms, and dairy coolers.
  • Operating equipment: They operate back room equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine.

Centralized Scheduler

Phoebe Physicians Group
12.2024 - 03.2025
  • Scheduled patients appointments and managed doctor’s calendar’s efficiently
  • Handled over 180 incoming calls on a day to day basis, provided information and redirected calls as necessary.
  • Scheduled and rescheduled for 10 different providers.
  • Delivered excellent customer service and facilitated development of patient and clinician relationships.

Unit Secretary

Phoebe Putney Memorial Hospital
09.2024 - 11.2024
  • Greeting patients, handling patient files and scheduling.
  • Administrative professional who handles various clerical and patient-facing duties in a medical setting
  • Facilitated flow of communication and information to department members.

Medical Center Representative

Phoebe Physicians Group
09.2023 - 09.2024
  • Maintain patient flow and collect necessary data.
  • Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.
  • Create a patient medical record folder for new patients and prepare medical records for use during physician visits.
  • Takes appropriate actions to ensure patient is informed of scheduled appointment
  • Performs all necessary actions to ensure all respective insurance information is obtained and documented appropriately.
  • Handled sensitive information with discretion, following HIPAA guidelines closely.
  • Handled incoming calls, providing information and redirecting as necessary.

Customer Service Representative

Afni, Inc Verizon
02.2023 - 08.2023
  • Answer inbound calls, to greet and assist customers with various needs and questions.
  • Calmly dealt with irate customers by offering constructive solutions in a professional manner.
  • Resolved customer inquiries via phone, email and live chat support.
  • Managed high volume of inbound and outbound with emphasis on customer satisfaction.

Education

High School Diploma - undefined

Lee County High School
Leesburg, GA
05.2015

Skills

  • Effective communication
  • Early childhood literacy
  • Educational software proficiency
  • Appointment scheduling
  • Professional demeanor
  • Copayment processing
  • Medical terminology expertise
  • Keyboarding skills
  • Phone reception skills
  • Patient scheduling
  • Typing proficiency
  • Dependability
  • Confidentiality practices
  • Adaptability and flexibility
  • Analytical abilities

Timeline

Childcare Professional

Hope City United
04.2025 - Current

Centralized Scheduler

Phoebe Physicians Group
12.2024 - 03.2025

Unit Secretary

Phoebe Putney Memorial Hospital
09.2024 - 11.2024

Medical Center Representative

Phoebe Physicians Group
09.2023 - 09.2024

Customer Service Representative

Afni, Inc Verizon
02.2023 - 08.2023

Grocery Stock Clerk

Publix Supermarket
03.2017 - 06.2025

High School Diploma - undefined

Lee County High School

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