Keianna McDonald
Brooklyn,NY
Summary
Computer Science graduate with experience in administrative support, customer service, and front-end development. Skilled in Microsoft Office, Google Workspace, HTML, CSS, JavaScript, and Python. Experienced in managing records, communication with clients, and supporting daily operations. Seeking an entry-level administrative, clerical, or technical support position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Seaview Kids Daycare Inc
06.2017 - Current
- Supervise and manage daily activities for up to 7 children simultaneously while maintaining a safe and organized environment
- Communicate regularly with parents regarding attendance, progress, and scheduling
- Maintain attendance records, payment tracking, and daily activity documentation
- Assist with scheduling and organization of daily routines and activities
- Ensure compliance with safety and sanitation standards
Seasonal Sales Associate
Macy's Backstage
09.2021 - 03.2022
- Maintaining the cleanliness and organization of the sales floor
- Operate cash registers, process payments, provide receipts, and ensure accuracy in financial transactions
- Built relationships with potential customers by providing helpful advice on product selection
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Assisted in managing inventory levels to ensure product availability and minimize stock discrepancies.
Seasonal Overnight Stocker
Primark
09.2019 - 01.2020
- Receive, unpack, and verify incoming merchandise shipments
- Stock shelves and sales floor with new products
- Ensure merchandise is properly labeled and priced
- Organize and maintain a clean stockroom and storage areas
- Replenish inventory on the sales floor to keep shelves full
- Reset displays and assist with store layout changes
- Remove damaged or incorrect merchandise from the sales floor
- Work as part of a team to prepare the store for the next business day
Education
Bachelor of Science - Computer Science
CUNY York College
Jamaica, NY06.2023
High School Diploma -
It Takes A Village Academy
Brooklyn, NY06.2017
Skills
- Microsoft Word, Excel, Google Sheets, Google Docs, Microsoft Office
- HTML, CSS, JavaScript, Python
- Infant care
- Cleaning and sanitizing
- Scheduling and calendar management
- Data entry and record keeping
- Document organization
- Payment tracking and reporting
- Customer Service
- Client communication
- Cash handling and transaction processing
Certification
CPR
References
References available upon request.
Timeline
Seasonal Sales Associate
Macy's Backstage
09.2021 - 03.2022
Seasonal Overnight Stocker
Primark
09.2019 - 01.2020
Daycare Assistant
Seaview Kids Daycare Inc
06.2017 - Current
Bachelor of Science - Computer Science
CUNY York College
High School Diploma -
It Takes A Village Academy