Keianna Travis
Milwaukee,WI
Summary
I would describe myself as problem solving, self confident, and good under pressure. I have a very strong work ethic . I’m an experienced non-medical Care Provider offering Numbers of years of expertise providing in care. I’m experienced working with children and elderly, with skill anticipating and proactively addressing client needs. I’m friendly and engaging with strong attention to detail. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cap 2 Associate
Walmart
04.2016 - 02.2018
- Moved excess materials to proper storage location.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Created and enforced detailed organization processes to increase quality and service standards.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Supervised and trained new staff in performing census.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Recorded daily activities for inventory control.
Caregiver
GT Independence
03.2018 - Current
- Assisted with household needs, such as cleaning, laundry, cooking, and yard work.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service Call Center Rep
Captel
06.2018 - 08.2021
- Listen in live to phone calls, revoice and type in entire conversation to allow a person who is hard of hearing and/or deaf to use the telephone.
- Boosted customer service satisfaction ratings through consistent quality control.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
Vincent High School
Skills
- Documentation
- Patient Companionship
- Basic Housekeeping
- Meal Preparation
- Incident Reporting
- Progress Documentation
- Medical Records Management
- Problem-Solving
- Relationship Building
- Records Management
- Strong Ethics
- Case Management
- Supportive Companionship
- Physical therapy support
- Verbal and Written Communication Skills
- Multitasking and Organization
- Time Management
- Information Security
- Paperwork Processing
- Call Center Operations
- Professional Telephone Demeanor
- Account Management
- Computer Proficiency
- Order Fulfillment
- Team Development
- Travel Planning
- Coordination
- Client Relations
- Staff Training
- Patient Care
Certification
ServSafe, 08/01/16, 08/01/23
Assessments
- Customer Focus & Orientation, Familiar, 05/01/19
- Work Style: Reliability, Highly Proficient, 08/01/19
- Data Entry, Expert, 11/01/19
- Customer Focus & Orientation, Highly Proficient, 08/01/19
- Attention to Detail, Proficient, 08/01/19
- Office Assistant, Proficient, 10/01/19
- Direct Care, Proficient, 10/01/19
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Customer Service Call Center Rep
Captel
06.2018 - 08.2021
Caregiver
GT Independence
03.2018 - Current
Cap 2 Associate
Walmart
04.2016 - 02.2018
Vincent High School
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