Keianna Williams
Palmdale ,CA
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Remote Customer Support Specialist
Freelance/Contract Role
Remote, CA
03.2023 - Current
- Delivered remote customer support through chat and text, helping customers with inquiries, troubleshooting, and providing timely resolutions.
- Used empathetic communication skills to engage with customers and ensure a positive, supportive experience.
- Managed multiple customer conversations simultaneously, meeting response targets while maintaining professionalism.
- Worked independently to meet deadlines and support customer needs, ensuring flexibility and adaptability to varying situations.
Sales Associate & Assistant Manager
Simply Baby
Lancaster, CA
06.2021 - 01.2025
- Started as a Sales Associate, providing exceptional customer service and product recommendations to meet customer needs.
- Promoted to Assistant Manager, where I led a small team, ensured smooth store operations, managed inventory, and oversaw customer service standards.
- Assisted with staff training and development, fostering a positive, collaborative team environment.
- Developed strong communication and leadership skills while managing customer interactions, and ensuring high levels of satisfaction.
Remote Data Entry & Chat Support
VirtuChat Solutions
Remote, CA
06.2022 - 02.2023
- Provided data entry and chat support, responding to customer inquiries, and maintaining accurate records of interactions.
- Employed risk assessment skills to identify potential issues, and escalate concerns when necessary.
- Demonstrated flexibility and multitasking skills while ensuring customers' needs were addressed promptly and accurately.
- Contributed to data collection and helped improve internal processes to enhance the customer experience.
Education
High School Diploma -
Antelope Valley Learning Academy
Palmdale, CA06-2017
Bachelor of Computer Science -
Antelope Valley College
Lancaster, CASkills
- Remote customer support
- Data entry
- Customer relationship management
- Chat support
- Issue resolution
- Inventory management
Affiliations
American Sign Language (ASL) Learner
- Actively learning American Sign Language to better communicate and connect with the Deaf community.
- Passionate about becoming fluent in ASL and fostering inclusive communication.
- Attended ASL events and workshops, contributing to a more inclusive and welcoming environment.
- Dedicated to understanding Deaf culture, engaging in conversations, and building strong, supportive relationships with the Deaf community.
Deaf Community Support
- Enjoyed participating in Deaf community gatherings, where I was welcomed into an environment that values openness and mutual respect.
- Participated in discussions and social events, developing a deeper appreciation for Deaf culture and its importance in promoting equality and accessibility.
- Volunteered for local Deaf awareness events, contributing time to educate others and support the needs of the community.
Accomplishments
- High School GPA: Achieved a 4.0 GPA at Antelope Valley Learning Academy, demonstrating a strong commitment to academic excellence.
- Recognition for Community Involvement: Recognized for my passion and positive impact within the Deaf community, fostering inclusivity and understanding.
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
Remote Customer Support Specialist
Freelance/Contract Role
03.2023 - Current
Remote Data Entry & Chat Support
VirtuChat Solutions
06.2022 - 02.2023
Sales Associate & Assistant Manager
Simply Baby
06.2021 - 01.2025
High School Diploma -
Antelope Valley Learning Academy
Bachelor of Computer Science -
Antelope Valley College
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