Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Keianndra Matthews

Pensacola,FL

Summary

Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Managed escalated customer support issues and maintained high customer satisfaction through effective communication and relationship-building. Demonstrated commitment to punctuality and teamwork while leveraging CRM systems to enhance service delivery.

Overview

1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience

Work History

Patient Care Assistant

Cornerstone Caregivers
Pensacola, Florida
03.2026 - 07.2026
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Supported clients with bathing, dressing, and personal hygiene to enhance comfort and dignity.
  • Supported mobility, transfers, and safe ambulation using caregiver lifting techniques.
  • Ensured clean living environments through light housekeeping and laundry to promote client well-being.

Coordinated appointment scheduling for potential new patients, facilitating seamless access to care.

Work at home

Globe Life
Pensacola, FL
09.2020 - 09.2023
  • Developed innovative solutions that improved team collaboration and project outcomes.
  • Collaborated with diverse coworkers to achieve project goals and resolve product-related issues.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Wendy's
Pensacola, Florida
06.2019 - 09.2019

Controlled customer service and front cashier operations at all times, actively engaging with customers to address their needs.

  • Welcomed guests with a friendly smile and attentive service at the restaurant entrance. with friendly service in fast-paced quick-service restaurant
  • Processed cash, card, and mobile payments following register procedures
  • Oversaw customer service and front cashier responsibilities, effectively communicating with customers to fulfill their needs.

Education

Grade Results
Philadelphia, MS
09-2026

Ged -

PSC
Pensacola, FL
01.2019 - 05.2020

Skills

  • Patient care
  • Health assessments
  • Patient monitoring
  • Care planning
  • Patient goal planning
  • Basic life support
  • Scheduling
  • Time management
  • Empathetic support
  • Caregiver support
  • Customer service
  • Team communication

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

CPR Basic

Timeline

Patient Care Assistant

Cornerstone Caregivers
03.2026 - 07.2026

Work at home

Globe Life
09.2020 - 09.2023

Customer Service Representative

Wendy's
06.2019 - 09.2019

Ged -

PSC
01.2019 - 05.2020

Grade Results
Keianndra Matthews