Keiara Beermann

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Reported problematic guests to management to foster safe and pleasant environment.
• Advised customers about special offerings and menu items to help drive sales.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Successfully balanced roles at Marshall's Edinboro and Homestead store during academic periods.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Worked as lead in women's and Juniors.
• Managed (BOPIS)Buy online, pickup in store fulfillment.
• Participated in regular inventory counts, ensuring accuracy in store stock .

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.