Nadia Gibson
Far Rockaway,NY
Summary
Accomplished Case Worker at MedRite Urgent Care, adept in client interaction and case information confidentiality, significantly enhancing patient trust. Proven track record in administrative management and patient support, consistently exceeding performance objectives. Skilled in fostering client advocacy through effective communication, achieving high levels of customer satisfaction and operational efficiency. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
25
25
years of professional experience
Work History
Case Worker
MedRite Urgent Care
01.2024 - Current
- Monitored patient progress throughout treatment plans, adjusting interventions or coordinating additional services as required.
- Maintained patient confidentiality in accordance with HIPAA regulations and ethical guidelines, protecting sensitive personal information at all times.
- Participated in ongoing professional development activities to maintain knowledge of current best practices related to medical case management.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
Generalist
MedRite Urgent Care
08.2023 - 01.2024
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Developed strong rapport with clients from diverse backgrounds by demonstrating empathy and understanding during difficult moments in their immigration journey.
- Handled diverse and simultaneous office tasks for busy immigration center.
- Maintained up-to-date knowledge of immigration policies, sharing insights with colleagues to improve overall team performance.
Patient Representative
Kings County Hospital
05.2021 - 09.2022
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Sales Representative
Sixt Rent A Car
11.2017 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier Manager
Bakers Shoes
06.2005 - 02.2007
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Manager
Kentucky Fried Chicken, KFC
08.1999 - 10.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Education
Bachelor of Science - Business Administration And Management
Queens College of The City University of New York
Flushing, NY06.2026
High School Diploma -
Martin Luther King Jr School
Nashville, TN06.2003
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client Advocacy
- Behavioral observation
- Administrative Management
- Patient support
Timeline
Case Worker
MedRite Urgent Care
01.2024 - Current
Generalist
MedRite Urgent Care
08.2023 - 01.2024
Patient Representative
Kings County Hospital
05.2021 - 09.2022
Sales Representative
Sixt Rent A Car
11.2017 - 03.2021
Cashier Manager
Bakers Shoes
06.2005 - 02.2007
Manager
Kentucky Fried Chicken, KFC
08.1999 - 10.2002
Bachelor of Science - Business Administration And Management
Queens College of The City University of New York
High School Diploma -
Martin Luther King Jr School