Keiara Harden
Athens,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
University of Georgia
09.2019 - Current
- Provide information about enrollment process and important deadlines
- Answered multi-line phone system, routing calls, delivering messages to staff, replying to emails and greeting visitors.
- Attend workshops and ongoing training
- Ensured accurate record-keeping with diligent data entry and database management for vital monthly visitor volume.
- Delivered excellent customer service through prompt responses to prospective and current students, addressing concerns effectively, and building strong relationships.
- Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assist with processing documents for student applications in online CRM.
- Attend weekly staff meetings to record, write, and distribute detailed minutes to all office staff.
- Collect payments from campus partners for Orientation Team.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Receptionist
Athens Pulmonary
07.2017 - 08.2019
- Can operate all front office equipment and knowledgeable with: Word and Excel programs
- Answered phone calls and messages for 20-physician medical office facility, scheduling appointments, and handling patient inquiries.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Contributed to positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Unit Secretary PCT
Piedmont Athens Regional Medical Center
06.2016 - 07.2017
- Streamlined unit operations by maintaining organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in timely manner.
- Maintained clean, organized work environment for optimal efficiency in delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of unit, ensuring coverage during both peak times and staff shortages.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Upheld high standard of patient service by addressing concerns and resolving issues in timely, empathetic manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Marketing Communication Specialist
TeleNet Marketing Solutions
08.2015 - 03.2016
- Lead Generation, Lead Nurturing, & Marketing Target.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Streamlined internal communication processes for improved team collaboration and efficiency.
- Conducted market research to identify target audiences and refine marketing strategies accordingly.
Customer Consultant for Well Care
Tele performance
08.2014 - 08.2015
- Processing payments by phone providing confirmation numbers and secure confidential information
- Maintain compliance with State regulations and company standards
- Filing and administering reports.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Collaborated with cross-functional teams to identify areas for improvement in processes, enhancing overall customer experience.
- Utilized CRM systems effectively to manage client information, enabling faster response times and personalized support experiences.
- Cultivated positive work environment that fostered teamwork and collaboration among peers.
- Managed escalated issues efficiently by coordinating solutions across teams when necessary.
- Exhibited high energy and professionalism when dealing with clients and staff.
Caregiver
Self-Employed
08.2013 - 08.2014
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within home environment by identifying hazards or obstacles that posed risk to patient safety.
Certified Nursing Assistant
Wills Memorial Hospital
04.2012 - 08.2013
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Certified Nursing Assistant In Training
Wilkes Health Center
09.2011 - 12.2011
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Assisted in maintaining clean and organized environment, reducing risk of infection for patients.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for residents.
- Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
- Conducted accurate vital sign measurements for timely identification of potential health issues.
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering sense of dignity for each patient.
Education
Diversity & Inclusion Certification - Adult And Continuing Education
University of Georgia
Athens, GA10.2023
High School Diploma -
Washington-Wilkes Comprehensive High School
Washington, GA05.2011
Skills
- Communication
- Organizational
- Prioritization
- Time Management
- Adaptability
- Microsoft Office
- Microsoft Teams
- Calendar Management
- Clerical Support
- Data Entry
- Multi-Line Telephone Systems
References
Available Upon Request
Certification
CDI - Diversity & Inclusion Certification
Timeline
Administrative Assistant
University of Georgia
09.2019 - Current
Medical Receptionist
Athens Pulmonary
07.2017 - 08.2019
Unit Secretary PCT
Piedmont Athens Regional Medical Center
06.2016 - 07.2017
Marketing Communication Specialist
TeleNet Marketing Solutions
08.2015 - 03.2016
Customer Consultant for Well Care
Tele performance
08.2014 - 08.2015
Caregiver
Self-Employed
08.2013 - 08.2014
Certified Nursing Assistant
Wills Memorial Hospital
04.2012 - 08.2013
Certified Nursing Assistant In Training
Wilkes Health Center
09.2011 - 12.2011
Diversity & Inclusion Certification - Adult And Continuing Education
University of Georgia
High School Diploma -
Washington-Wilkes Comprehensive High School
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