Keiara Johnson
New Orleans,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Vail Resorts Inc
Breckenridge, Co
01.2024 - 08.2024
- Assist guest with booking rooms at the hotel
- Meet personal/customer service team sales targets and call handling quotas
- Help guest with checking in and also checking out.
- Assist valet with parking vehicles and pulling them out of the garage.
- Help guest with unloading and loading luggage on to a luggage cart.
- Process data using Microsoft Word and Microsoft excel sheets
- Create digital greeting cards for guest to welcome them to the hotel.
Pharmacy Technician
Walgreens
New Orleans, La
07.2019 - 01.2024
- Process data to help patients receive their medication on time.
- Manage large amount of incoming calls.
- Locate customer's medication insurance if they misplaced the insurance card and help them better understand why medication is processed through insurance.
- Resolve and document claims as quickly and accurately as possible
- Call customers and engage in conversations about how they feel taking certain medications to help the insurance company.
- Assist the pharmacist with calculations and preparing patients medication.
- Keep records of customer interactions to help accurately process customer accounts and file documents
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow the Health Insurance Portability and Accountability Act to protect the safety and information of our patients
- Follow communication procedures, guidelines and policies
- Independently make decisions related to liability and coverages
- Handle customer complaints by providing appropriate solutions and alternatives within time limits; follow up to ensure resolution
Sales Associate
Big Lots
Hammond, La
01.2018 - 01.2020
- Politely greet customers and help with their shopping needs,
- Keep up with logs for merchandise to help loss prevention
- Make sure customers items are checked out and bagged properly
- Satisfying the customer while engaging in conversation.
- Manage a high volume of calls from beginning to end
Busser
Domenica
New Orleans, La
01.2014 - 01.2016
- Trained to work with a team at a fast pace to provide great customer service.
- Assisted servers with serving food and drinks to tables.
- Learned to prep restaurant cutlery neatly.
- Process accurate guest information to help make reservations.
Education
Edna Karr High School
New Orleans, LA05.2016
Skills
- Problem Solver
- Digital content creator
- Teamwork ethic
- Performing inventory audits
- Beginner- Spanish language
- Well written English communication
- Ability to operate with Microsoft Windows and Apple MacBook products
Certification
Certified Pharmacy Technician:
#30280181
Aug. 2024- Aug. 2026
Timeline
Front Desk Agent
Vail Resorts Inc
01.2024 - 08.2024
Pharmacy Technician
Walgreens
07.2019 - 01.2024
Sales Associate
Big Lots
01.2018 - 01.2020
Busser
Domenica
01.2014 - 01.2016
Edna Karr High School