KEIARA LEONARD
Duluth,GA
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
American Honda Finance
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Debt Recovery Specialist
American Honda Finance
04.2024 - 10.2024
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Call Center Operator
Intralot USA
12 2021 - 09.2023
- Took detailed notes during interactions and maintained updated CRM database for future reference
- Maintained account and issue reports in Excel
- Assisted customers by answering questions and emails, responding to all inquiries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handling 50-100 Inbound calls per day providing outstanding customer service.
Client Service Coordinator
Banfield The Pet Hospital
08.2021 - 01.2022
- Maintained accurate record-keeping with proactive attention to client information updates with key information using standardized registration systems and encrypted databases.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
General Manager
Tropical Smoothie
01.2021 - 09.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Private Caregiver
SYNERGY Homecare
11.2020 - 02.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
Personal Care Aide
Country Gardens Assisted Living
05.2020 - 11.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented vitals, behaviors, and medications in client medical records.
Shift Leader
Jamba Juice
09.2019 - 03.2020
- Provide outstanding customer service in fast paced and fun environment
- Developed working knowledge of menu items, recipes, prices and serving sizes
- Handle cash/credit card/tower card transactions effectively and accurately
- Maintained clean and sanitary work area
- Maintain stock/inventory in production
- Perform other duties as assigned.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected, arranged, and input information into database system.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Leader
Smoothie King
09.2018 - 09.2019
- Managed restaurant operations and team during scheduled shifts, ensuring quality, cleanliness, and exceptional guest service
- Assisted team members at point of sale (POS) in executing product offerings and promotions
- Maintained comprehensive understanding of non-management positions, allowing to provide support and assistance as needed
- Proactively communicated problems and significant matters to General Manager for prompt resolution
- Supported company standards for operations, marketing, communications, and brand identity
- Adapted to various duties and responsibilities as requested, contributing to overall success of restaurant.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Party Host
Malibu Grand Prix
05.2018 - 08.2018
- Acted as main point of contact for group and birthday reservations, ensuring smooth and enjoyable experience
- Prepared party areas in advance and welcomed guests, overseeing all aspects of events, including food service and overall needs
- Provided tickets, tokens, and wristbands upon arrival, operating cash registers and assisting guests with inquiries
- Maintained cleanliness and organization in work areas and offered first aid assistance as needed
- Assisted with telephone inquiries and performed opening and closing procedures
- Adapted to additional duties as required to support operational efficiency.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Veterinary Assistant
Banfield The Pet Hospital
08.2021 - 01.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restrained animals for examination and treatment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05.2018
Skills
- Accurate data entry
- Analytical reasoning
- Effective listening
- Microsoft efficient
- Client engagement
- Transaction management
- Coordinated scheduling
- Quality assurance controls
- Confidential compliant
- Budget management
- Proficiency in [software]
- Customer research
- Debt management
- Collections
Timeline
Customer Service Representative
American Honda Finance
10.2024 - Current
Debt Recovery Specialist
American Honda Finance
04.2024 - 10.2024
Client Service Coordinator
Banfield The Pet Hospital
08.2021 - 01.2022
Veterinary Assistant
Banfield The Pet Hospital
08.2021 - 01.2022
General Manager
Tropical Smoothie
01.2021 - 09.2021
Private Caregiver
SYNERGY Homecare
11.2020 - 02.2021
Personal Care Aide
Country Gardens Assisted Living
05.2020 - 11.2020
Shift Leader
Jamba Juice
09.2019 - 03.2020
Shift Leader
Smoothie King
09.2018 - 09.2019
Party Host
Malibu Grand Prix
05.2018 - 08.2018
Call Center Operator
Intralot USA
12 2021 - 09.2023
High School Diploma -
Phoenix High School
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