Hardworking and passionate job seeker with strong organizational skills eager to secure an Administrative Secretary position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Keiara Long
Tuscaloosa,AL
Summary
Overview
12
years of professional experience
1
Certification
Work History
Wells Fargo
Bank Teller
08.2021 - Current
Job overview
- Assists over 50 customers each day by providing exceptional customer service, accurately and efficiently processing their transactions
- Engages in conversation with customers by actively listening and asking questions.
- Introduces customers to other Wells Fargo team members, as appropriate, to proactively help meet their financial needs. Increased new account opening by 10%.
- Informs customers of self-service digital options (as appropriate) to make banking easier for them.
- Follows policies and procedures to minimize risk.
- Maintains cash drawer, including cash handling and balancing.
- Spends majority of time spent completing Teller transactions for customers.
Harry & David
Call Center Representative
11.2020 - 05.2021
Job overview
- Performed inbound phone calls from customers and inputting their orders into order entry system to help drive sales. Managed over 20 calls per day and increased sales by 10%, strive for accuracy, speed, excellent customer service and offer additional items.
Alabama Department of Public Health
Health Specialist- Breastfeeding Peer Counselor
07.2019 - 04.2020
Job overview
- WIC Breastfeeding Peer Counselor is paraprofessional support person who gives basic breastfeeding information and encouragement to WIC pregnant and breastfeeding mothers
- Provided counseling by telephone and clinic visit per Breastfeeding Peer Counselor protocols and individual client’s needs.
- Demonstrated ability to work with pregnant and breastfeeding women as observed by Peer Counselor Supervisor.
- Communicated effectively with Breastfeeding Peer Counselor Supervisor, local health department staff, clients, and other peer counselors, as appropriate
- Received, assigned caseload of pregnant and breastfeeding WIC mothers.
- Contacted mothers per Breastfeeding Peer Counselor Protocol for Contacting WIC Mothers
- Provided basic breastfeeding information and support such as; benefits of breastfeeding, overcoming common barriers, establishing breastfeeding, etc.
- Maintained and protected client confidentiality
- Documented all contact made with clients via Breastfeeding Peer Counselor Computer Program
- Attended and assisted with prenatal classes and breastfeeding support groups, as appropriate.
- Assisted WIC staff in promoting breastfeeding peer counseling through special projects and duties, as assigned.
Pure Romance
Independent Sales Representative
04.2018 - 12.2019
Job overview
- Completed sales transactions using cash, credit cards and debit cards
- Counted cash receipts at end of day to ensure accuracy.
- Lots of Upselling.
- Conducted one-on-one client consultations to identify customer needs for cutlery products
- Organized and managed client records.
- Designed, developed, and implemented sales strategies to market my independent business.
- Analyzed and implemented account penetration strategies for target customers.
TCR, Department of Human Resources
Family Self Sufficiency Case Aide
11.2014 - 08.2015
Job overview
- Prepared and modified documents including correspondence, reports, drafts, memos and emails prepare agendas for meetings and prepare schedules coordinate and maintain records for staff
- Experience computer skills and knowledge of relevant software knowledge of operation of standard office equipment
- Conducted clerical and administrative duties, experience with filing and record keeping knowledge of principles and practices of basic office management
- Conducted initial intake interviews of clients to include gathering familial, possible job placement and information to establish help with childcare
- Conducted interviews of family members, and previous jobs to determine work history and experience
- Submitted completed application and childcare referral made by Case Manager to other Human
- Resources offices for another assistant
- Provided weekly face to face updates to clients and telephonic updates to job sponsor to check the participation of client.
U S POSTAL SERVICE
Postmaster Relief
06.2013 - 07.2015
Job overview
- Managed cash drawers and cash retrieval
- Balance the cash registers and calculate the deposit to prepare it for the bank to retrieve
- Operated cash registers and scanned merchandise for customers
- Counted cash receipts at end of the day to ensure accuracy
- Completed sales transactions using cash
- Sold postage and books of stamps
- Affix stamps to packages
- Retrieved parcels from the back that couldn't be dropped off and give to customer
- Assisted mail carriers by putting mail in bags for transport
- Sorted outgoing mail
- Checked packages for proper postage and addresses
- Completed forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
- Filled out and process money orders
- Obtained signatures for priority pick-up
- Registered, certify, and insure letters and parcels
- Recorded and balanced cash drawer
- Cashed money orders
- Handled complaints regarding mail theft, delivery problems, and lost or damaged mail
- Sent out notifications for packages that could not be delivered.
Doffer, PHIFER WIRE INC
03.2011 - 08.2013
Job overview
- Removed rolls of cloth from looms or knitting machines and trucks cloth to storage: Pulled lever or presses button to stop machine when roll has sufficient yardage as indicated by yardage clock, mark on cloth, or color-coded card flag
- Turned handle to lower roll of cloth, cuts cloth, using scissors, and places cloth roll on handtruck
- Placed empty takeup beam on bracket of machine, attaches cloth to beam, and restarts machine
- Wrote identifying information, such as lot and style number, on ticket and attaches ticket to cloth roll
- Trucked cloth to storage or inspection department
- Weighed and kept record of cloth beams doffed.
Education
Eastern Gateway Community CollegeSteubenville, OH
AA from BUSINESS MANAGEMENT
12.2020
University Overview
GREENSBORO HIGH SCHOOL
High School Diploma
05.2007
University Overview
Skills
- Customer service
- Presentation Skills
- Banking
- Microsoft Office
- Office experience
- Communication skills
- Computer skills
- Administrative Experience
- Active Listening
- Office administration
- Program files maintenance
- Records management
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- CNP - Certified Notary Public
Timeline
Bank Teller
Wells Fargo
08.2021 - Current
Call Center Representative
Harry & David
11.2020 - 05.2021
Health Specialist- Breastfeeding Peer Counselor
Alabama Department of Public Health
07.2019 - 04.2020
Independent Sales Representative
Pure Romance
04.2018 - 12.2019
Family Self Sufficiency Case Aide
TCR, Department of Human Resources
11.2014 - 08.2015
Postmaster Relief
U S POSTAL SERVICE
06.2013 - 07.2015
Doffer, PHIFER WIRE INC
03.2011 - 08.2013
Eastern Gateway Community College
AA from BUSINESS MANAGEMENT
GREENSBORO HIGH SCHOOL
High School Diploma
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