Keiara Robinson
Allen ,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Texas Back Institute
06.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant/Medical Receptionist/ Phlebotomy
Total Men’s Primary Care
08.2021 - 04.2023
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Improved office organization by maintaining accurate patient records and filing systems.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Managed office bookkeeping with insurance billing and patient payments.
- Phlebotomy
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Assistant
Low Testosterone & Wellness Center
08.2020 - 04.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Phlebotomy
- Administrate injections
- administrative
- Procedure Assistance
- Stem Cells Assistance
EVS Housekeeper
Southland Gaming And Racing
01.2017 - 05.2019
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Streamlined cleaning processes by effectively utilizing housekeeping equipment, such as floor machines and vacuum cleaners.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Promoted a positive workplace culture by actively participating in team meetings, trainings, and performance evaluations.
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility''s cleanliness standards.
- Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
- Contributed to the overall success of the facility by actively participating in continuous improvement initiatives and quality assurance measures.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Operated buffers and burnishers to clean and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Supervised supplies in inventory and submitted reorder requests.
Picker Packer
TJ Maxx Distribution Center
08.2016 - 08.2018
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Transported merchandise pallets to move in warehouse.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
- Greeted store customers and discussed needs.
- Created and enforced detailed organization processes to increase quality and service standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Recorded daily activities for inventory control.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Received new stock and input values into computer system.
- Supervised and trained new staff in performing census.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Tracked production and quality control systems to proactively identify deficiencies.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Worked with customers to pack items according to specific desires and requirements.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Maintained store assets with effective loss prevention strategies.
- Updated merchandise pricing to match new values and special promotional rates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Pre-assembled containers to be easily selected by packing associates.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Checked product levels and recommended new purchases.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Walkie Operator
Family Dollar Distribution Center
08.2014 - 09.2017
- Enhanced warehouse efficiency by skillfully operating walkie equipment for material handling tasks.
- Reduced order processing time with accurate and timely picking, packing, and palletizing of products.
- Increased inventory accuracy by conducting regular cycle counts and updating records accordingly.
- Ensured safe work environment by adhering to company safety policies and performing routine equipment inspections.
- Maximized storage capacity through strategic placement of goods in designated locations within the warehouse.
- Streamlined order fulfillment process by collaborating effectively with team members to meet daily production goals.
- Expedited customer orders with efficient retrieval of materials from storage areas, reducing wait times for shipment preparation.
- Minimized product damage by utilizing proper lifting techniques and securing loads during transport.
- Promoted sustainability initiatives within the warehouse by responsibly disposing of waste materials according to company guidelines.
- Consistently met performance metrics while maintaining a high level of safety awareness throughout daily tasks.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating production demands and seasonal peaks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as Number pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed general housekeeping and cleaning tasks.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Caregiver
Comfort Keepers
04.2013 - 12.2015
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor Of Health Science - Cyber Operations And Warfare
Strayer University
Washington, DCMedical Assistant - Medical Assisting
Concorde Career College
Memphis, TN06.2019
CNA - Medical
Arkansas State University
State University, AR05.2013
Skills
- Medical Terminology
- Phlebotomy
- Patient-Focused Care
- Payment Collection
- Medical Billing
- HIPAA Compliance
- Indirect Patient Care
- Inventory Management
- Procedure Assistance
- Patient Flow Management
- Data Entry
- Patient Scheduling
- Medical Office Administration
- Direct Patient Care
- Patient Assessments
- Simple Dressings
- Hospice Care
- Electrocardiographic Rhythm Recognition
- Diagnostic Procedures
- EMR / EHR
- Monitoring Patient Progress
- Medical Terminology in Languages
- Trustworthy Companion
- Family Education
- Companionship and Emotional Support
- Emergency Room Procedures
- Compassionate
- Customer Service
- Lab Equipment Calibration
- Reliable Transportation
- Medical Billing and Coding
- Reliable Team Player
- Compassionate Caregiver
- Medical Records Management
- Diagnostic Equipment Expertise
- Insurance Claims
- Customer Relationship Management (CRM)
- Dementia and Alzheimer's Knowledge
- Lab Equipment Operation
- Medical Terminology Knowledge
- Inventory and Supply Management
- Valid State Driver's License
- Complex Problem-Solving
- Medical Procedures
- First Aid
- Vital Sign Monitoring
- Specimens Collection and Processing
- Type Coding
- Sterile Technique
- Electronic Medical Records
- Orthopedic Splints
- Tube Feedings and Medications Familiarity
- Feeding Assistance Expert
- Electronic Health Records
- Wound Care Specialist
- Chronic Disease Management
- Patient Feeding
- Therapeutic Procedures
- Emergency Procedures Understanding
- Prioritizing Stat Orders
- OB/GYN Procedures
- Patient Relations
- Knowledge of EKG Rhythm Interpretation
- Patient Bathing
- Patient Management
- CPR
- Antigen Testing
- Laboratory Maintenance
- Equipment Sterilization
- Time Management
- Infection Control Procedures
- Empathy and Compassion
- Medical Office Management
- CPR Certification
- Insurance Verification
- Vital Signs Monitoring
- Organizational Skills
- EKG Administration
- Data Entry Accuracy
- Clinical Documentation
- Wound Care Management
- Laboratory Specimen Collection
- Computer Literacy
- Immunization Administration
- Microsoft Office Suite
- Record Keeping
- Attention to Detail
Accomplishments
- Recognized for outstanding dedication to patient care.
Additional Information
NA
Timeline
Medical Assistant
Texas Back Institute
06.2022 - Current
Medical Assistant/Medical Receptionist/ Phlebotomy
Total Men’s Primary Care
08.2021 - 04.2023
Medical Assistant
Low Testosterone & Wellness Center
08.2020 - 04.2022
EVS Housekeeper
Southland Gaming And Racing
01.2017 - 05.2019
Picker Packer
TJ Maxx Distribution Center
08.2016 - 08.2018
Walkie Operator
Family Dollar Distribution Center
08.2014 - 09.2017
Caregiver
Comfort Keepers
04.2013 - 12.2015
Bachelor Of Health Science - Cyber Operations And Warfare
Strayer University
Medical Assistant - Medical Assisting
Concorde Career College
CNA - Medical
Arkansas State University
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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