Keiara Simmons
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Behavioral Technician
Butterfly Effects
12.2024 - 09.2025
- Compassionate and detail-oriented Behavior Technician with hands-on experience delivering Applied Behavior Analysis (ABA) therapy to individuals with autism and developmental disorders. Skilled in implementing behavior intervention plans, collecting accurate data, and supporting clients in home, school, and clinical settings. Strong interpersonal skills, patience, and commitment to improving quality of life for clients. Proven ability to work collaboratively with BCBAs, families, and multidisciplinary teams.
Pharmacy Technician
CVS Pharmacy
01.2023 - 12.2024
- Works under the direct supervision of a licensed pharmacist to support the safe and efficient dispensing of medications. They play a critical role in pharmacy operations across various settings, including community pharmacies, hospitals, retail chains, long-term care facilities, and mail-order pharmacies.
Customer Service Representative
Lowes Home Improvement Stores
02.2021 - 12.2023
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed customer complaints, providing timely solutions to improve service experience.
- Collaborated with team members to streamline communication processes and reduce response times.
- Maintained detailed records of customer interactions using CRM software for accurate follow-up.
Front Desk Receptionist
Busy Bee ABA Clinic
01.2019 - 02.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple departments, enhancing overall office efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and correspondence to support administrative tasks.
Education
Biology/ Pharmacy
Southeastern Louisiana University
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Stepful Pharmacy Tech School
Skills
- Strong interpersonal skills
- Strong performance in high-stress situations
- Effective time management skills
- Prompting and fading strategies
- Self-management strategies
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Scheduling
Timeline
Behavioral Technician
Butterfly Effects
12.2024 - 09.2025
Pharmacy Technician
CVS Pharmacy
01.2023 - 12.2024
Customer Service Representative
Lowes Home Improvement Stores
02.2021 - 12.2023
Front Desk Receptionist
Busy Bee ABA Clinic
01.2019 - 02.2021
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Stepful Pharmacy Tech School
Biology/ Pharmacy
Southeastern Louisiana University
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