Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Keiara Young

Desoto,Tx

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
years of professional experience

Work History

JPMORGAN CHASE/CxLOYALTY

Travel Supervisor
07.2022 - Current

Job overview

  • Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics
  • Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy
  • Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
  • Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc
  • Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed
  • Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action
  • Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes
  • Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels

CCS Medical

Enrollment Coordinator
12.2020 - 04.2022

Job overview

  • Builds and maintains strong, professional relationships with prospective patients, health care professionals, manufacturing partners and inside / outside sales force
  • Handles inbound and outbound calls from patient’s physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify and explain insurance coverage to patients
  • Achieves stated revenue goals, production, and performance objectives
  • Ensure all medical documents, patient accounts and files are updated, consistent and complete
  • Assesses patients’ needs and coordinates with physicians’ orders and insurance plans

Willis Towers Watson

Application CSR 3/Mentor
10.2014 - 03.2020

Job overview

  • Mentoring new or returning mentees with the knowledge and skills on systems, processing of applications, and other job-related content needed for the upcoming Medicare Enrollment
  • Responsible for the intake and processing of Medicare Enrollment applications
  • Works with the participant to accurately complete insurance applications while ensuring all government and insurance carrier compliance regulations are met

Walmart

Cashier
07.2012 - 10.2014

Job overview

  • Assist customers with purchases’, operate registers and credit card machines, and field customer questions and complaints
  • Clean register areas, balance register drawers, and report events to supervisors
  • Sale Product Service Plan to customers
  • Obtain a certain SPH (speed per hour)

Education

El Centro College
Dallas, Texas

BA from Rising Star Program, Nursing
01.2013

Franklin D. Roosevelt
Dallas, Texas

High School Diploma from Texas Scholar
01.2012

University Overview

GPA: Rank: 38

Skills

  • Dual Monitors
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • GSD Trained
  • Worldspan/SABRE
  • One Call Resolution
  • Mentor
  • Type 58 WPM
  • Travel industry knowledge
  • Cultural Sensitivity
  • Teamwork and Collaboration
  • Hotel reservations
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration
  • Organizational Skills
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Detail Oriented
  • Reservations Booking
  • Health and safety
  • Travel Bookings Processes
  • Microsoft Office
  • Team building
  • International and Domestic Travel
  • Travel research
  • Task Prioritization
  • Hotel Accommodations
  • Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Itinerary Planning
  • Goal Setting
  • Professionalism
  • Basic Mathematics
  • Payment Processing
  • Customer Inquiry and Response
  • Travel Itineraries
  • Cancellation Policies
  • Executive Travel
  • Transportation Booking
  • Company guidelines and procedures
  • Corporate Travel

References

References upon request

Timeline

Travel Supervisor

JPMORGAN CHASE/CxLOYALTY
07.2022 - Current

Enrollment Coordinator

CCS Medical
12.2020 - 04.2022

Application CSR 3/Mentor

Willis Towers Watson
10.2014 - 03.2020

Cashier

Walmart
07.2012 - 10.2014

El Centro College

BA from Rising Star Program, Nursing

Franklin D. Roosevelt

High School Diploma from Texas Scholar

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Keiara Young