Summary
Overview
Work History
Education
Skills
Certification
License
Timeline
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Keiaria May

2313 Crystal Key Drive Mobile,AL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity, and profitability through continuous process improvement. An analytical thinker is skilled at developing innovative solutions to complex problems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Independent Insurance Adjuster

Self-employeed
03.2020 - Current
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Answered customer questions regarding deductibles.
  • Issued payouts to claimants.
  • Negotiated with claimants to settle claims.
  • Managed workload and priorities to meet claims processing deadlines.
  • Utilized specialized software to process incoming claims, enter data, and generate reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Directed claims negotiations within allowable limit of $50k and supported successful litigations for advanced issues

Assistant Store Manager

Hertz Global Holdings
05.2018 - 04.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Front Desk Supervisor

Mckibbon Hospitality (Marriott Brand)
12.2013 - 02.2020
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Completed bi-weekly payroll for 50 employees

Office Professional

Alta Pointe Mental Health System
01.2017 - 08.2018
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed 3 different treatment programs and increased federal funding per patient.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produce monthly reports.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Educated clients on insurance policies and procedures.

Disability Support Worker

Kevin T. Green
01.2006 - 07.2017
  • Managed administrative duties such as filing documents, scheduling meetings, and tracking 100 case statuses.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Interviewed clients to obtain information relevant to cases.
  • Referred clients to appropriate team members, and community agencies organizations to meet treatment needs.
  • Provided leadership, guidance, and support to staff members.

Health Care Assistant

Somerby Assistant Living
12.2008 - 08.2015
  • Supported nursing staff with caring for incontinent 50 patients and promoting continence care.
  • Served food and beverages promptly with focused attention to customer needs.
  • Lifted patients using appropriate equipment by moving and handling policy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Professional Health Concentration Informatics

University of South Alabama
Mobile, AL
05.2015

Skills

  • Claims File Management Processes
  • Report Writing
  • Microsoft Word
  • Data Analysis
  • Personnel Training and Development
  • Microsoft Excel
  • Project Management
  • Data Evaluation
  • Effective Customer Communication
  • Diagramming Software
  • Advanced computer skills
  • Insurance policy coverage knowledge
  • Automobile claims specialist
  • Subrogation expert
  • Hail and wind damage specialist
  • Legal proceedings knowledge

Certification

STATE FARM PROPERTY

STATE FARM ESTIMATES

STATE FARM WIND AND HAIL

SMALL BUSINESS ASSOCIATE

NICTA INSURANCE FRAUD

NICTA ARSON FOR PROFIT

NICTA GENERAL - LISTENING FOR DECEPTION IN CLAIM INTERVIEWS

SPECIAL INVESTIGATION UNIT GUIDELINES

CALIFORNIA FAIR CLAIMS

License

National Producer Number  -18444757

Texas All Lines Adjuster License

Texas - home state 

Louisiana 

North Carolina 

South Carolina 

New Mexico 

Oklahoma 

Rhone Island 

Arkansas 

Florida 

Georgia 

Kentucky 

West Virginia


Timeline

Independent Insurance Adjuster

Self-employeed
03.2020 - Current

Assistant Store Manager

Hertz Global Holdings
05.2018 - 04.2020

Office Professional

Alta Pointe Mental Health System
01.2017 - 08.2018

Front Desk Supervisor

Mckibbon Hospitality (Marriott Brand)
12.2013 - 02.2020

Health Care Assistant

Somerby Assistant Living
12.2008 - 08.2015

Disability Support Worker

Kevin T. Green
01.2006 - 07.2017

Bachelor of Science - Professional Health Concentration Informatics

University of South Alabama

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Keiaria May