Keiarra Johnson
Lancaster,TX
Summary
Energetic and analytical professional who thrives in dynamic environments. Possesses solid understanding of operational processes and skilled in project management and workflow optimization. Ready to drive efficiency and foster innovation to achieve impactful results.
Overview
15
15
years of professional experience
Work History
OPS Support
American First Finance
10.2017 - Current
- - Assists past due customers with their accounts by finding practical, reasonable solutions to bring accounts current
- - Maintain up to date knowledge of all regulation and compliance codes that American First Finance must operate
- - Collect on accounts0-120 days past due
- - Skip tracing using credit report, database and web searches
- - In-depth working knowledge of Lease to Own agreements including early buy options, minimum lease terms, and renting fees
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
Fulfilment Associate
Amazon Fulfillment
12.2015 - 02.2017
- Responsibilities
- - Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
- - Assist Area Manager in daily management of department/FC duties, including allocating labor, leading Meetings, assigning job duties, coaching, training and communicating with internal and external suppliers
- - Meet and exceed department performance goals
- - Computer experience
- - Excellent communication skills- able to coach, train and assist team members
- - Think outside of the box; searches for innovative solutions
- - Demonstrate positive work attitude and leadership skills
- - Demonstrates a commitment to a culture of safety
Collector II
Exeter Finance
01.2014 - 11.2015
- Responsibilities:
- - Reviews and monitors delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties
- - Properly and accurately document all account activities
- - Initiate contact with customers in an effort to satisfy any deficient balances
- - Makes recommendations to management of accounts needing additional attention
- - Assist other related departments as required by business needs
- - Ensures compliance with Exeter's policies & procedures, safety, state and federal process regulations and standards
Customer service
Aegis Communications
04.2010 - 08.2014
- Responsibilities:
- - Accurate and timely follow up for internal and external customers
- - Ensure Customer Service levels are met or exceeded
- - Identify, research, and resolve customer issues using the various methods
- - Complete call logs and reports as needed
- - Work in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented
- - Propose and help execute new approaches/procedures to drive continual improvements in the efficiency and effectiveness of the department
- - May be required to perform miscellaneous tasks to provide additional support to the organization
- - Proactively identify trends from customer contacts and review with manager
- Skills Used
- Typing, Microsoft, call flow, inbound outbound calls, insurance sales
Package Handler
FedEx Ground
11.2011 - 07.2014
- - Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner
- - Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc
- - Using safe package moving and handling techniques to help employees and minimize the risk of injuries
Education
High school or equivalent -
Lancaster High School
Lancaster, CA06.2010
No Degree - Medical Assistant
PCI Health Training
Dallas05-2013
Skills
- Microsoft Office (10 years), Collections (1 year), Customer Service Skills (3 years), InventoryControl (2 years), Packaging (5 years), Medical Assisting (3 years), Customer Service
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Planning and implementation
- Team leadership
- Project planning and development
- Decision-making
- Policies and procedures implementation
- Health and safety compliance
- Sales presentations
- Customer relationship management
- Project leadership
- Continuous improvements
- Client relationships
- Strategic planning
- Schedule management
- MS office
- Cultural awareness
- Performance reporting
- Performance management
- KPI tracking
- Data management
Timeline
OPS Support
American First Finance
10.2017 - Current
Fulfilment Associate
Amazon Fulfillment
12.2015 - 02.2017
Collector II
Exeter Finance
01.2014 - 11.2015
Package Handler
FedEx Ground
11.2011 - 07.2014
Customer service
Aegis Communications
04.2010 - 08.2014
High school or equivalent -
Lancaster High School
No Degree - Medical Assistant
PCI Health Training
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