Keiasha Clark
Elizabethtown,KY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Country Inn & Suites By Radisson
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Pocket Feeder
Publishers Printing
04.2018 - 09.2021
- Developed comprehensive training programs to enhance employee skills in operating and maintaining pocket feeder machines.
- Managed a team of technicians responsible for assembling, testing, and repairing various models of pocket feeders.
- Improved workplace safety, enforcing strict adherence to guidelines and protocols during the operation of pocket feeders.
- Coordinated shipping logistics for domestic and international orders, ensuring prompt delivery of fully functional pocket feeders.
- Ensured compliance with all relevant regulatory standards during the design, manufacture, installation, and operation of all types of pocket feeders.
- Strengthened relationships with key clients through consistent communication and excellent service in providing high-quality pocket feeders.
- Successfully completed numerous custom projects, tailoring pocket feeders to meet unique client specifications.
- Developed a strong reputation within the industry as a reliable and high-quality provider of pocket feeder equipment.
- Consistently met or exceeded monthly sales targets for pocket feeders, contributing to the overall growth and success of the company.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Used automated material moving equipment safely on job, following manufacturer instructions.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
Cashier
Walmart
10.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Drive-Thru Cashier
McDonald's
05.2014 - 08.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Resolved problems with orders quickly and offered refund or replacement.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Maintained accurate records of transactions following company procedures.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Administrative Skills
- File Organization
- Initiative-taking
- Issue handling
- Guest Relations
- Skilled in [Software]
- Office Management
- Technical Support
- Call forwarding
- Mail Sorting
- Project Management
- Data Entry
- Call Answering and Routing
- Microsoft Office
- Greeting and Seating Clients
- Call Management
- Security awareness
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Timeline
Front Desk Receptionist
Country Inn & Suites By Radisson
05.2021 - Current
Pocket Feeder
Publishers Printing
04.2018 - 09.2021
Cashier
Walmart
10.2017 - 08.2018
Drive-Thru Cashier
McDonald's
05.2014 - 08.2018
High School Diploma -
Central Hardin High School
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