Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keiasha Thornton

Philadelphia,PA

Summary

Experienced health administration leader with over ten years of expertise in various administrative roles within the healthcare sector. Committed to leveraging my leadership skills and deep healthcare knowledge to drive transformative change in the pursuit of health equity. Seeking opportunities to empower and inspire teams to deliver improved patient outcomes. An organized "doer", who thrives in mission-driven organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Practice Manager

Penn Medicine
04.2022 - 03.2023
  • Provided leadership and direction for all aspects of the Gastroenterology Practice, overseeing a team of 15+ staff and managing 20,000+ annual patient visits, resulting in growth in practice efficiency
  • Successfully maintained and improved patient satisfaction KPIs, resulting in an increase in positive patient experiences and a 10% boost in patient retention rates
  • Efficiently managed daily practice operations, including patient and staff scheduling, achieving improvement in appointment adherence and reduction in scheduling conflicts while consistently meeting financial goals
  • Developed and updated work processes and office best practices, ensuring compliance with regulatory requirements, leading to an increase in overall patient care quality
  • Conducted assessments and reported practice efficiency and areas for improvement to internal and external stakeholders, providing valuable insights for strategic decision-making.

Senior Secretary

Penn Medicine
02.2018 - 04.2022
  • Successfully managed and maintained multiple internal and external relationships with patients, physicians, colleagues, and insurance vendors, resulting in the timely completion of recurring and ad-hoc tasks
  • Coordinated multiple schedules, including those of senior department heads and physicians, while handling administrative duties and information triaging, ensuring smooth day-to-day operations
  • Streamlined operational and administrative management of provider schedules across multiple sites, contributing to improved overall practice efficiency
  • Demonstrated exceptional planning and organizational skills, prioritizing tasks, meeting deadlines, and maintaining an orderly workspace
  • Served as the primary point of contact for several physicians, providing exceptional service through attention to detail, strong organizational skills, and clear communication
  • Identified inefficiencies in workflows and proactively implemented streamlined processes, contributing to more efficient operations and a better work environment
  • Developed processes to manage physician clinics and collaborate with other multidisciplinary teams to make informed decisions
  • Possess extensive experience in end-to-end patient administration and record data handling, including triage and new patient onboarding, insurance verification, preauthorization, and scheduling.

Patient Access Representative III

St. Christopher's Hospital for Children
08.2012 - 02.2018
  • Successfully registered 25+ outpatients on a daily basis, ensuring accurate assignment of beds and seamless admission, transfer, and discharge procedures with minimal error
  • Consistently exceeded daily threshold metrics for patient registration productivity, consistently meeting or exceeding performance expectations
  • Fostered a collaborative and inclusive work environment by leading daily huddles, organizing employee events, and providing career development guidance to team members
  • Developed educational materials and approaches for patient insurance eligibility and requirements that were widely adopted by other Patient Access Representatives
  • Accurately managed patient data input for various systems, ensuring high quality patient visits and positive customer experiences
  • Demonstrated exceptional inquiry response, insurance authorization and counseling, and problem-solving skills to effectively resolve patient escalations on a daily basis.

Assistant Manager

Esperanza Earn Center
03.2011 - 08.2012
  • Provided coaching and training to staff, ensuring adherence to performance standards in alignment with Human Resource policies and procedures, contributing to staff development and increased productivity
  • Monitored and ensured that the staff consistently maintained service level commitments, resulting in the timely and effective resolution of client issues, ultimately enhancing overall client satisfaction
  • Effectively addressed and resolved escalated client complaints, maintaining high levels of client satisfaction and fostering positive client relationships
  • Developed and implemented best practices aimed at enhancing service quality, leading to increased department output and improved results, thereby benefiting the organization's mission and goals.

Education

Bachelor of Science in Business Administration -

Gwynedd Mercy University
05.2019

Associate of Arts in Business - Healthcare and Insurance

Community College of Philadelphia
12.2014

Skills

  • Insurance Claims/Authorization: for Commercial, Medicaid, and Medicare
  • Knowledge of-HIPAA Regulations
  • Familiarity with-Medical Terminology - pediatric cardiology, gastrointestinal, and liver
  • Managing Client Expectations
  • Practice/clinic Management
  • Team/Staff Management

Certification

Google Careers Certification Program, 12/01/21, Project Management

Timeline

Practice Manager

Penn Medicine
04.2022 - 03.2023

Senior Secretary

Penn Medicine
02.2018 - 04.2022

Patient Access Representative III

St. Christopher's Hospital for Children
08.2012 - 02.2018

Assistant Manager

Esperanza Earn Center
03.2011 - 08.2012

Bachelor of Science in Business Administration -

Gwynedd Mercy University

Associate of Arts in Business - Healthcare and Insurance

Community College of Philadelphia

Similar Profiles

CREATE PROFILE
Keiasha Thornton