Summary
Overview
Work History
Education
Skills
Additionalinformation
Volunteer Experience
Languages
Timeline
Generic

Kei'Asia Brown

Sugar Land,Tx

Summary

Driven Retail Keyholder with comprehensive knowledge in retail operations, customer service, and sales. Strong skills in team leadership, inventory management, and merchandising strategies. Known for ability to improve store performance and enhance consumer experience through effective communication and problem-solving abilities. In previous roles, made significant contributions to boosting sales revenue and maintaining high standards of store presentation.

I am highly motivated with great attention to detail seeking an exciting new opportunity. I will bring excellent service skills to members of the company and as well to customers.

Overview

8
8
years of professional experience

Work History

Retail Keyholder

Scrubs & Beyond
Sugar Land, Texas
04.2023 - 11.2023
  • Greeted customers upon entry and assisted them in locating products.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • I counted the money drawer, handled financial transactions and reports, filled out the deposit form and bank slips with the money to bring to the bank.
  • Opened and closed the store.

Host/Server Asst.

Kalahari Resorts
03.2022 - 01.2023
  • As a host, responsible for providing a warm and friendly greeting to all guests.
  • Manage the efficiency and timeliness of seating guests to their tables while considering their seating requests. Responsible for cleaning tables, providing silverware, and wiping down the high chairs.
  • Handled financial reports/transactions, counted the drawer, as well as distributed out tip out to all servers and server assistants.
  • As a Server Assistant, I am responsible for delivering expertly prepared cuisine to our guests' table and preparing tables for the next guest to dine.
  • Spoke with patrons to drive satisfaction with food and service.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phones promptly to record and confirm reservations.

Apparel Team member

Academy sports and outdoors
06.2021 - 03.2022
  • Drove sales through exceptional customer service skills, sales techniques, and store knowledge to connect customers with the right products.
  • Processed clothes and put out merchandise with new, discounted prices as well. This included zoning all of apparel to make sure everything was organized and to see if any customers had questions regarding our inventory.
  • Managed fitting rooms and handled returns.
  • Customer service, cashier. Checked out customers, managed memberships, and licenses.

Sales Associate

Kitty's Korner
08.2015 - 10.2018
  • Practicing interpersonal communication skills by assisting customers both in-store, as well as at the cash register.
  • Sharpened my organizational skills by rearranging the sales floor to ensure maximum store traffic, carrying out online and in-store orders, receiving and documenting shipments, as well as tagging and placing the merchandise.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.

Education

High School Diploma -

East View High School
Georgetown, TX

BS - Psychology

Austin Community College
Austin, TX

Skills

  • Table Vacancy Management
  • Cross-selling abilities
  • Computer skills
  • Problem resolution/ active listening
  • Cash Handling Accuracy
  • Sales proficiency
  • Merchandise Display
  • Customer Service/ communications
  • Alarm systems
  • Bank Deposits
  • Team member development
  • Loss Prevention
  • Takeout order processing
  • Strong interpersonal skills
  • Guest Relations
  • Order Processing
  • Professional Appearance
  • Flexible Schedule

Additionalinformation

Networking, Conversationalist, Customer Service, Marketing, Budgeting, Distribution

Volunteer Experience

  • Williamson County Regional Animal Shelter, Volunteer, 10/01/15, 06/30/16, Worked with animals at the shelter by walking, feeding, watering, cleaning up after, playing with, and giving love to pets without families., Assisted in training and behavior classes as well as adoption events.
  • Special Olympics, Volunteer, 03/01/19, Assisted athletes to, from, and sometimes during their events., Prepared certificates and awards for the athletes.

Languages

Spanish
Professional

Timeline

Retail Keyholder

Scrubs & Beyond
04.2023 - 11.2023

Host/Server Asst.

Kalahari Resorts
03.2022 - 01.2023

Apparel Team member

Academy sports and outdoors
06.2021 - 03.2022

Sales Associate

Kitty's Korner
08.2015 - 10.2018

High School Diploma -

East View High School

BS - Psychology

Austin Community College

Similar Profiles

CREATE PROFILE
Kei'Asia Brown