Keicha Basney
Rockford,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Site Manager
Grand Valley Medical Specialists
Grand Rapids, MI
12.2017 - Current
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Coordinated workflow between departments to maximize productivity.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Assigned tasks and delegated responsibilities among team members.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Resolved conflicts between staff members in a timely manner.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Organized events at the site such as conferences or workshops.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Interviewed and hired qualified candidates to fill open staff positions.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Employed cost management techniques to maintain budget and increase revenue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Office Manager
Montcalm Center For Orthopedic Excellence
Sheridan, MI
07.2015 - 12.2017
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Recruited qualified candidates for open positions within the practice when necessary.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
Lead Medical Assistant
Stanton Family Care
Stanton, MI
08.2009 - 06.2017
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Supervised, trained and coached team of medical assistants.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Medical Assistant
Orthopedic Associates Of Michigan
Grand Rapids, MI
03.2006 - 08.2009
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
Education
Certified Healthcare Management - Management
US Career Ins.
Online01-2015
Medical Scretary
Vo-Tech
Fort Smith, AR01-1997
High School Diploma -
Central Montcalm High School
Stanton, MI01-1995
Some College (No Degree) - Medical Assistant
Vo-Tech
Lawton, OKSome College (No Degree) - Medical Transcription
Montcalm Community College
Sidney, MISkills
- Process Improvement
- Safety Procedures
- Team Leadership
- Regulatory Compliance
- Healthcare regulations
- Staff Development
- Patient Safety
- Operations Management
- Quality Improvement
- Human Resources
- Health Information Systems
- Professional Networking
- Employee Relations
- Clinical Supervision
- Critical Thinking
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Budget Development
- Decision-Making
- Organizational Skills
- HIPAA, OSHA, MSDS compliant
Affiliations
- Play Volleyball
- Play Softball
- Family Time
Certification
- National Registered Medical Assistant
- Certified Business Office Manager
- CPR
- Working on Associates Degree in Business Management
References
References available upon request.
Timeline
Clinical Site Manager
Grand Valley Medical Specialists
12.2017 - Current
Medical Office Manager
Montcalm Center For Orthopedic Excellence
07.2015 - 12.2017
Lead Medical Assistant
Stanton Family Care
08.2009 - 06.2017
Medical Assistant
Orthopedic Associates Of Michigan
03.2006 - 08.2009
Certified Healthcare Management - Management
US Career Ins.
Medical Scretary
Vo-Tech
High School Diploma -
Central Montcalm High School
Some College (No Degree) - Medical Assistant
Vo-Tech
Some College (No Degree) - Medical Transcription
Montcalm Community College
- National Registered Medical Assistant
- Certified Business Office Manager
- CPR
- Working on Associates Degree in Business Management
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