Keicha Browner
American Canyon,CA
Summary
Experienced Administrative Assistant and Customer Service Representative with extensive knowledge in office management, high-level administrative tasks and duties, and customer relations services. Proven office and personnel management skills, with equal ability and results in lead and support roles. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Delivery Associate/DSP Dispatch
Ronkar Deliveries, LLC
10.2020 - Current
- Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in safe and timely manner.
- Communicated customer complaints, requests, and concerns to management for timely resolution.
- Manage dispatch desk; prepare driver bags and keys each shift; log daily call-outs; assign vans to personnel based on assigned routes; oversight of sign-out sheets and review daily driver logs with management.
- Facilitate morning stand-up meetings; review and disseminate daily route logs, company updates, etc.
- Provide assistance to driver's incoming calls for service, assistance, or resources to complete route.
- Increased delivery efficiency during assigned routes by 20%.
Assistant to President/CEO
Impact Philanthropy Group
02.2019 - Current
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assist with bookkeeping, payment request forms, expenses, and GAAAP coding on daily basis.
- Review bank statements and PRF's for monthly reconciliation with bookkeeper.
- Handle confidential and sensitive information with discretion and tact
- Increased Payment Request Form processing completion rate by 50%.
- Manage filing system, entered data and completed other clerical tasks
Associate Supervisor/Certified Notary Public
The UPS Store Inc.
03.2019 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Managed new and existing mailbox agreements; increased membership by 12%.
- Provide notary services for customers and maintained important documentation of all notary service requirements.
Customer Relations/Cashier Lead
Intercontinental Hotels Group
09.2015 - 12.2018
- Managed 250 incoming phone or email orders with minimal wait times; information intake for orders and account reconciliation for proper payment processing.
- Managed daily call log reporting and preparation for management
- Responsible for end of shift cash reconciliation and cash due-backs from various departments.
- Handled VIP and Ambassador guest requests and special accommodations in preparation of arrival or upon requests; liaison between departments to ensure VIP guest's needs were met to satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lead Hostess
Post & Beam Restaurant
01.2011 - 09.2015
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Manage reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported needs of 12 person wait staff who attended to specific needs of 250 customers daily.
- Managed customer food and drink orders, presented meals in timely manner, followed up with customer needs during dining experience, upsold additional products (e.g., drinks, appetizers, daily specials).
Education
Associate of Occupational Science - Culinary Arts
Le Cordon Blue
Pasadena, CA05.2015
Skills
- Excellent interpersonal and decision-making skills
- Able to quickly resolve issues independently or within team setting
- Superior listening skills to interpret and fulfill client’s needs
- Ability to work in fast-paced environments while managing multiple projects
- Demonstrated ability to maintain and manage confidential information and matters
- Strong knowledge of social media platforms, Internet search capabilities, and MS office systems
- Excellent oral and written communications skills
Timeline
Delivery Associate/DSP Dispatch
Ronkar Deliveries, LLC
10.2020 - Current
Associate Supervisor/Certified Notary Public
The UPS Store Inc.
03.2019 - 09.2020
Assistant to President/CEO
Impact Philanthropy Group
02.2019 - Current
Customer Relations/Cashier Lead
Intercontinental Hotels Group
09.2015 - 12.2018
Lead Hostess
Post & Beam Restaurant
01.2011 - 09.2015
Associate of Occupational Science - Culinary Arts
Le Cordon Blue
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