Keicha Henry
Wilmington,DE
Summary
Highly knowledgeable Community Case Manager with proven expertise in client relations, service engagement and records management. Helps clients achieve critical services for diverse needs and elevates standards of care. Offers demonstrated abilities in working independently, maintaining organized schedules and following through on case needs.
Overview
14
14
years of professional experience
Work History
Social Worker/Case Manager
Children and Families First Inc
Wilmington
04.2018 - 12.2023
- Maintain a Caseload of 20 families referred to the FAIR program through DSCYF
- Advocate for the well-being of children in the child welfare system by providing case management services and family therapy
- Facilitate biweekly in home visits to monitor family progress
- Completing psychosocial assessments, safety assessments, and risk assessments
- Compiling appropriate documentation for treatment planning, family therapy, individual therapy, and school-based clinical services to preserve or improve individual or family functioning
- Conducting, preparing and submitting Home assessments, safety assessments, and risk assessments
- Enhance the family well-being and the academic functioning of children.
Crisis Intervention Intake Counselor
New Beginning LLC
Newark
06.2017 - 04.2020
- Conducted comprehensive intake assessments to evaluate clients' mental health needs and develop treatment plans.
- Assisted clients in developing strategies for managing stressors, setting boundaries, and enhancing personal relationships.
- Educated clients on the signs and symptoms of relapse prevention techniques.
- Actively participated in case reviews and conferences to share information about client's progress towards recovery goals.
- Identified potential barriers to successful treatment outcomes through ongoing assessment of client functioning.
- Provided advocacy services for individuals accessing community services or benefits programs.
- Developed service plans with clients to meet their short and long-term goals.
- Provided crisis intervention, individual counseling, group therapy, family therapy, and community-based services.
Customer Retention Specialist
DPI Staffing
Newark, DE
05.2015 - 06.2017
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with payment plans and other special arrangements as needed.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Communicated with internal departments on any changes in customer accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Processed new account requests, including obtaining necessary documents from clients.
- Analyzed and verified financial information to ensure accuracy of application data.
Customer Service Area Supervisor
DPI Staffing Service
Wilmington, DE
06.2010 - 05.2015
- Assessed eligibility criteria for various social programs and services.
- Maintained detailed records of client interactions, progress notes, assessments, referrals and other related documents.
- Identified community resources to assist clients with accessing appropriate services.
- Provided crisis intervention services when necessary by assessing the situation and determining a course of income.
- Evaluated existing policies and procedures related to social services delivery systems in order to improve efficiency.
- Engaged in outreach activities within the community in order to identify potential sources of assistance for vulnerable populations.
- Monitored caseloads closely and ensured that all deadlines were met according to established protocols.
- Ensured compliance with relevant laws and regulations pertaining to social services delivery systems.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Identified appropriate community resources and provided referrals for services.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Interviewed clients individually and in groups to assess situations, & capabilities.
- Supervised team of 15 Intake Specialist, delivering in-depth training and mentoring.
Education
Bachelor of Science - Social Science
Delaware State University
05.2007
Skills
- Referral management
- Needs Assessment
- Client Advocacy
- Problem-Solving
- Written and verbal communication
- Team building
- Reliability
- Interviewing skills
- Self Motivation
- Time Management
- Effective customer communication
- Staff Training
- Interpersonal Communication
References
REFERENCES UPON REQUEST
Timeline
Social Worker/Case Manager
Children and Families First Inc
04.2018 - 12.2023
Crisis Intervention Intake Counselor
New Beginning LLC
06.2017 - 04.2020
Customer Retention Specialist
DPI Staffing
05.2015 - 06.2017
Customer Service Area Supervisor
DPI Staffing Service
06.2010 - 05.2015
Bachelor of Science - Social Science
Delaware State University