Summary
Overview
Work History
Education
Skills
Timeline
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Keicheta Smith

Corpus Christi,Texas

Summary

Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Overview

17
17
years of professional experience

Work History

Medical Paralegal

Sico, Hoelscher & Harris, LLP
05.2013 - 07.2023
  • Making incoming and outgoing calls
  • Obtaining information to best help build case for client
  • Answering questions pertaining to client’s case
  • Meeting with clients face to face to discuss case
  • Working alongside attorneys helping build best possible case
  • Ordering Medical Records
  • Requesting and receiving Reductions
  • Setting up appointments for clients follow up care
  • Creating Medical Summaries
  • Reviewing Medical and Billing records
  • Sending out medical reduction letters, Letter of protection, Letter of Representation, and demand letters.
  • Edited and proofread legal documents to verify accuracy.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.

APAC Customer Service
09.2012 - 05.2013
  • Taking incoming calls
  • Assist customers with refilling their prescription
  • Answering any policy questions.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed

Operator/ Data Entry/ New Client Intake Specialist

Watts, Guerra, Craft LLP
12.2010 - 06.2012
  • Operated switchboard phone and transferred incoming calls to intake representatives
  • As an intake representative I handled 80 - 100 calls on a daily basis, and consistently met performance in all areas (speed, accuracy, volume)
  • Gathered information and documents from clients for discovery purposes
  • Performed data entry to our database on a daily basis
  • Assisted Special Master in translating settlement resolutions and calling clients
  • Worked on multiple cases which were BP oil spill, Ice cold therapy unit, TransUnion, and FEMA trailers.

Burlington Coat Factory
07.2009 - 10.2010
  • Provided excellent customer service assistance in the men’s department
  • Provided answers to questions and assistance in sizes and orders
  • Was called upon when needed for back up at the customer service/register
  • Stocking clothes for all sizes.

customer service

Melrose
01.2009 - 06.2009
  • Provided excellent, assistance helping customers with clothing.

UPS
11.2008 - 01.2009
  • Assisting driver with packing boxes and loading
  • Assisted driver deliver packages.

Comfort Suites
06.2008 - 11.2008
  • Opened and closed the food area on the weekdays for guest
  • Did inventory daily of all food, boxes and drinks
  • Ordered refills of all inventories on a daily basis
  • Provided customer service and handled customers complaints and resolved issues with the general public.

Little Caesars
08.2006 - 04.2008
  • Did inventory daily of all food and drinks
  • Reconciled and counted money drawers on daily basis for employee shift
  • Provided customer service and handled customer complaints and resolved issues with general public.

Education

Some College (No Degree) -

Del Mar College
Corpus Christi, TX

High School Diploma -

Roy Miller High School
Corpus Christi, TX
06.2008

Skills

  • Proficient in File maker Pro, Needles, Adobe, Microsoft Word, Excel, PowerPoint, PDF Pen and Internet
  • Self-motivated and result oriented
  • Coordinating and organizational planning
  • Excellent team leadership skills
  • Multi-tasking/Adaptability
  • Records Management
  • Database Research
  • Court Transcription
  • Corporate Law

Timeline

Medical Paralegal

Sico, Hoelscher & Harris, LLP
05.2013 - 07.2023

APAC Customer Service
09.2012 - 05.2013

Operator/ Data Entry/ New Client Intake Specialist

Watts, Guerra, Craft LLP
12.2010 - 06.2012

Burlington Coat Factory
07.2009 - 10.2010

customer service

Melrose
01.2009 - 06.2009

UPS
11.2008 - 01.2009

Comfort Suites
06.2008 - 11.2008

Little Caesars
08.2006 - 04.2008

Some College (No Degree) -

Del Mar College

High School Diploma -

Roy Miller High School

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Keicheta Smith