KEICIA WILLIAMS
Orlando,FL
Summary
Experienced office manager and administration professional with several years of experience in the healthcare industry, overseeing a wide variety of essential functions. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
Florida Cancer Specialist
08.2024 - Current
- Oversee daily office operations including planning and coordinating with all departments.
- Develops and implements office policies and procedures.
- Used popular software for electronic medical records (EMR), billing, scheduling, and payroll software.
- Sets the staffing schedule and approves paid time off.
- Lead front desk team in achieving key patient check-in fostering warm relationships with patients.
- Developed and implemented strategies to improve operational efficiency and productivity.
Assistant Manager, Patient Access
Orlando Health Cancer Institute
04.2023 - 08.2024
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
- Train, coach, and evaluate team members in displaying exceptional customer service while meeting performance expectations.
- Perform quality assurance reviews and weekly productivity goals to ensure quality standards are met.
- Ensures a team of 80-90 coordinators processes referral and authorization for all Orlando Health specialties.
- Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
Supervisor, Medical Practice
Orlando Health Cancer Institute
04.2022 - 06.2023
- Direct and evaluate 70 team members including front office assistants, medical assistants, and nurses alongside supervisor and director.
- Set performance goals for team members, implement successful team-building initiatives.
- Manage patient interaction and streamline communication between teams.
- Create and modify templates for up to 24 providers to maximize efficiency for patient care.
- Track and read RVUs in outpatient clinics with 150-190+ patients per day.
- De-escalate and assist patients both in clinic and over the phone to ensure greater than 90% customer satisfaction rate.
- Facilitate training for clinical teams to ensure Environment of Care checklist is met.
Financial Coordinator Lead
Orlando Health Regional Medical Center
01.2019 - 04.2022
- Counseled patients within a 75+ bed emergency department.
- Collected up to $5K in weekly payments including copays, deductibles, and balances.
- Obtained patients' demographics, medical history, primary care, and physician information.
- Inputted insurance/benefit information for billing and inpatient/outpatient protocol.
- Led committee for Team Member Engagement, Metrics, and Process Improvement and Education.
Education
Some College (No Degree) - Certified Medical Assistant
Lincoln Technical Institute
OrlandoSkills
- Microsoft Word
- EPIC
- Sunrise
- Kronos
- ONCO
- ARIA
- Office policy development
- EMR software management
- Team scheduling
- Operational efficiency
- Performance coaching
- Quality assurance
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Process improvement
- Operations management
- Workflow optimization
- Training and coaching
Timeline
Office Manager
Florida Cancer Specialist
08.2024 - Current
Assistant Manager, Patient Access
Orlando Health Cancer Institute
04.2023 - 08.2024
Supervisor, Medical Practice
Orlando Health Cancer Institute
04.2022 - 06.2023
Financial Coordinator Lead
Orlando Health Regional Medical Center
01.2019 - 04.2022
Some College (No Degree) - Certified Medical Assistant
Lincoln Technical Institute