Keidra Hudson
Pittsburg,CA
Summary
Administrative support professional with over 7 years of experience in healthcare. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Strong background in healthcare administration and billing, ensuring high-quality customer service delivery. Goal-oriented and adaptable, committed to achieving organizational objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Department Clerk
Kaiser
Walnut, California
09.2017 - Current
- > Verified insurance coverage and benefits before processing claims to ensure accuracy.
- > Processed incoming insurance claims, ensuring accuracy and completeness.
- > Utilized claims management software for efficient claim status tracking and updates.
- > Coordinated with adjusters to resolve claim discrepancies promptly.
- > Participated in team meetings to enhance workflow and establish best practices.
- > Updated electronic records in Healthconnect KP systems for compliance.
- > Validated and corrected data to meet business rules and contract requirements.
- > Routed documents for tasks such as creating claims, linking records, and handling member appeals.
Pharmacy clerk
Kaiser
Antioch, California
2015 - 2027
- Handled cash register transactions and managed payment processing.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Processed prescription orders accurately and efficiently for patients.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
Emergency Department Clerk
Kaiser Permanente
Antioch, California
2013 - 2015
- Verified insurance eligibility and collected demographic and financial information from patients or representatives.
- Managed patient check-in processes with accuracy and efficiency.
- Explained hospital rules and assisted patients in completing required forms.
- Processed insurance information to facilitate access to patient care services.
- Gathered and analyzed patient financial resources and circumstances for necessary authorizations.
- Performed data entry of patient medical records into electronic health record system.
- Addressed patient inquiries with professionalism and empathy at all times.
- Obtained treatment authorizations as required to ensure prompt care delivery.
Medical Records File Clerk
Kaiser Permanente
Antioch, California
2007 - 2013
- Maintained confidentiality of patient information in compliance with regulations.
- Archived inactive records systematically for efficient retrieval and storage.
- Assisted staff in locating medical records using electronic database systems.
- Processed incoming documents by scanning, indexing, and filing appropriately.
- Updated patient information in electronic health record systems promptly.
- Developed strategies for improving workflow processes within the department.
- Collected missing chart information from nursing staff members as required.
Receptionist
Kaiser Permanente
Antioch, California
2000 - 2005
- Created a welcoming atmosphere by greeting visitors and clients professionally.
- Managed incoming calls, directing them to appropriate staff for assistance.
- Scheduled and confirmed appointments efficiently to optimize office workflow.
- Collected co-payments and documented pre-payments using Outlook and Epic.
- Determined membership status and created patient accounts as needed.
- Coordinated crisis consultations with triage to address urgent patient needs.
- Performed routine clerical tasks to support daily operations.
Education
Graduate Certificate - Billing And Coding
Carrington College
Antioch, CA01-2013
High School Diploma -
Vallejo Sr High
Vallejo, CASkills
- Electronic health records management
- Insurance verification and billing
- Data entry and documentation
- Customer service excellence
- Appointment scheduling
- Claims processing and resolution
- Medical terminology expertise
- HIPAA compliance procedures
- Microsoft Office proficiency
- Cash handling skills
- Knowledgeable in HealthConnect
- Scheduling appointments
- Demonstrates knowledge of and application of policies and procedures Solving problems effectively protecting patient privacy and confidentiality, assuming ownership, and facilitating communication with other facilities and staff and support team
Certification
- Billing and Coding certificate, Carrington College California, Antioch CA - 2013
- Medical Terminology Certificate, Allied Health -2013-2015
Timeline
Department Clerk
Kaiser
09.2017 - Current
Pharmacy clerk
Kaiser
2015 - 2027
Emergency Department Clerk
Kaiser Permanente
2013 - 2015
Medical Records File Clerk
Kaiser Permanente
2007 - 2013
Receptionist
Kaiser Permanente
2000 - 2005
Graduate Certificate - Billing And Coding
Carrington College
High School Diploma -
Vallejo Sr High
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