Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keidra Perryman

Montgomery

Summary

Dedicated Customer Service and Prior Authorization Specialist with extensive experience in healthcare support, insurance verification, and high-volume call environments. Proven ability to resolve complex issues swiftly while processing authorizations accurately and efficiently. Committed to delivering exceptional service that enhances patient satisfaction and streamlines operations. Strong communication skills and a detail-oriented approach consistently meet organizational goals and exceed client expectations.

Overview

5
5
years of professional experience

Work History

Sr HSA / Prior Authorization Specialist

RemX / McKesson
01.2026 - Current
  • - Submit and manage prior authorizations for insurance verification
  • - Review documentation for accuracy and compliance
  • - Communicate with providers and payers to ensure timely approvals

Customer Service Specialist / Technical Support

Teleperformance
01.2022 - 01.2026
  • - Resolved customer issues in high-volume call environment
  • - Handled escalations and improved customer satisfaction
  • - Documented interactions using CRM systems

Customer Service Representative Lead

TDB Communications
04.2021 - 07.2021
  • - Assisted with COVID-19 vaccine scheduling and support
  • - Trained staff and improved team performance

Education

Certificate - Medical Billing & Coding

DeVry University

High School Diploma - undefined

Southside High School

Skills

  • Prior Authorizations
  • Medical Billing & Coding (CPT, ICD-10)
  • Medical Terminology
  • Customer Service
  • CRM Systems
  • Problem Solving
  • Communication
  • Administrative Support

Timeline

Sr HSA / Prior Authorization Specialist

RemX / McKesson
01.2026 - Current

Customer Service Specialist / Technical Support

Teleperformance
01.2022 - 01.2026

Customer Service Representative Lead

TDB Communications
04.2021 - 07.2021

High School Diploma - undefined

Southside High School

Certificate - Medical Billing & Coding

DeVry University