Years
Keidrick Hickson
Operations Manager
Decatur,GA
Summary
Accomplished Fleet Maintenance Manager with a proven track record at NAPA Auto Parts - Genuine Parts, adept in fleet management and preventive maintenance planning. Excelled in enhancing operational efficiency and productivity by leveraging strong analytical skills and interpersonal abilities. Achieved significant cost savings and improved customer satisfaction through innovative strategies and effective team leadership.
Overview
18
18
Work History
Fleet Maintenance Manager
NAPA Auto Parts - Genuine Parts
10.2021 - Current
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established strong relationships with external service providers, resulting in reliable support during peak periods or emergencies.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Contributed to strategic planning efforts, providing insights on fleet management best practices and emerging technologies.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Store Manager
NAPA Auto Parts - Genuine Parts
02.2018 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Warehouse Manager
Kimberly-Clark
03.2010 - 06.2018
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
BBA - Business Administration
DeVry University
Decatur, GA06-2005
Skills
- Team leadership
- Employee training and development
- Fleet management expertise
- Vehicle inspection proficiency
- Strong analytical skills
- Preventive maintenance planning
- Inventory control management
- Performance metrics analysis
- Project management experience
- Vendor relationship management
- Multitasking Abilities
- Excellent communication
- Computer skills
- Interpersonal skills
- Customer relationship management
Timeline
Fleet Maintenance Manager
NAPA Auto Parts - Genuine Parts
10.2021 - Current
Store Manager
NAPA Auto Parts - Genuine Parts
02.2018 - 09.2021
Warehouse Manager
Kimberly-Clark
03.2010 - 06.2018
BBA - Business Administration
DeVry University
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