KEIDY GARCIA
BROOKLYN,New York
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
University orthopedics
SUNY Downstate Medical Center
Brooklyn, NY
02.2022 - Current
- Manage high volume calls, When required interpreted for our customers in English & Spanish, Manage health Electronic records, Manage Eligibility of multiples insurances, Operated office machines such as photocopies, scanners, fax machines, voice mail systems and office Medical records Billing, Experience icd10
Breastfeeding Peer Counselor
Brooklyn, NY
10.2021 - 03.2022
- Counsels WIC prenatal and breastfeeding women at WIC clinics through face-toface counseling, telephone support, or through breastfeeding classes and support groups. 2. Attends WIC Breastfeeding Training Curriculum Levels 1 & 2 within 6 months of hire. 3. Adheres to WIC Breastfeeding curricula and NH Breastfeeding Peer Counseling Program requirements. 4. Shadows other peer counselors and local agency breastfeeding coordinator during counseling pregnant and breastfeeding mothers at WIC clinics. 5. Completes peer counselor competency checklist with local agency breastfeeding coordinator prior to counseling participants alone. 6. Receives a caseload of WIC participants and makes routine contact with all participants assigned by local agency BF coordinator.
Shift Supervisor
PLS Financial Services
Brooklyn, NY
05.2019 - 09.2021
- Maintaining exemplary customer service within the store and establishing special business r elationships with our customers so they will choose to do business with us rather than our competitors
- Assisting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
- Assisting the Assistant Store Manager with developing and motivating store employees who exceed internal and external customer expectations
- Ensuring compliance with federal, state, and local regulations
- Establishing a strong customer service/selling culture to maximize sales
- Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Marketing within your community to increase market share and store revenues
- Resolving customer complaints for increased customer satisfaction
- Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
- Help maintain a neat and clean store environment for our customers and employees
- Other duties as assigned
Cashier
Hendels products (Mcdonalds)
Brooklyn, NY
09.2018 - 07.2019
- Make phone calls, Worked in drive thru, Maintained my area clean, Customer service, Food preparation
Agent
Caribbean Call Center
La Ceiba, Atlántida (Honduras)
11.2017 - 05.2018
- Worked with Seniors to update their Medicare Supplements & Advantage Plans, When required interpreted for our customers in English & Spanish, Operated office machines such as photocopies, scanners, fax machines, voice mail systems and office computers, Answered telephones, directed calls and took messages, Manage health Electronic records
Healthcare Administrator
Integrated Physical Therapy
Brooklyn, NY
- Schedule appointment, Insurance verification, Managing front office, Time Management, Excellent Communication and Interpersonal Skills, Knowledge of Medical Office Procedures, Reimbursement Methodologies and Insurance Claims Processing, Coding diagnosis and procedures using coding systems (ICD-10-CM, ICD-10-PCS, CPT and HCPCS), Proficient in Medisoft software for Medical Billing and Practice Management Software such as Patient Care Tracker and SimChart for Electronic Health Records, Microsoft Office: Word, Excel, PowerPoint, and Access, Strong verbal and written communication skills, Organizational and time management skills with strong attention to details, Able to work alone or as part of a team, Bilingual English/ Spanish
Education
Associate in Science (AS) in healthcare admnistration -
ASA College
09.2021
High School Diploma -
Holy Trinity Episcopal School
Skills
- CUSTOMER SERVICE (2 years)
- DATA ENTRY
- EXCEL
- MICROSOFT WORD
- Food Service
- Organizational Skills
- Cash Handling
- Food Preparation
- Computer literacy
- Home care
- Telemarketing
- Banking
- Clerical experience
- Managed care
- Microsoft Office
- EMR Systems
- Organization and Time Management
- Leadership
- Research
- Verbal Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
University orthopedics
SUNY Downstate Medical Center
02.2022 - Current
Breastfeeding Peer Counselor
10.2021 - 03.2022
Shift Supervisor
PLS Financial Services
05.2019 - 09.2021
Cashier
Hendels products (Mcdonalds)
09.2018 - 07.2019
Agent
Caribbean Call Center
11.2017 - 05.2018
Healthcare Administrator
Integrated Physical Therapy
Associate in Science (AS) in healthcare admnistration -
ASA College
High School Diploma -
Holy Trinity Episcopal School
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