Keidy Trinidad

Daytona Beach,FL

Summary

Highly motivated and positive individual with great organizational and communication skills. Detail-oriented student, passionate about facilitating excellent customer service. Adept at designing and implementing policies and procedures. Motivated team builder and focused on driving team collaboration.

Overview

years of professional experience

Certification

Work History

Production Worker

Maxton Marketing Group

Ormond Beach, FL

02.2024 - Current

Developed a understanding of company products and needs
Adapted good communication with coworkers
Meets the expected quota for the day
Demonstrates good proficiency in cleaning
Good at learning and understanding new areas
Has shown the capability to multitask

Customer Service Representative

NWS Enterprise

01.2023 - Current

Respond promptly and courteously to customer inquiries, concerns, and requests via various communication channels, including phone and email
Demonstrate exceptional listening skills to understand customer needs and provide accurate information, solutions, and assistance, resulting in high customer satisfaction rates
Effectively identify and resolve customer issues, utilizing a solution-focused approach to turn negative experiences into positive ones
Managed challenging situations with empathy and diplomacy, ensuring customer loyalty and brand reputation are maintained
Developed an in-depth understanding of company products and services, enabling clear and concise communication of features, benefits, and usage instructions to customers
Acted as a subject matter expert, guiding customers through troubleshooting processes and providing comprehensive explanations
Managed a high volume of customer interactions across various platforms while maintaining consistency in tone, information, and quality of service
Adapted communication style to suit the platform, ensuring clarity and professionalism in written and verbal interactions
Handled multiple customer inquiries simultaneously, effectively prioritizing tasks to meet response time targets and deliver timely resolutions
Utilized efficient time management techniques to ensure all customer interactions received appropriate attention and follow-up
Shared customer feedback and insights with relevant departments to drive process improvements and enhance overall service quality
Maintained accurate and comprehensive records of customer interactions, inquiries, and resolutions using CRM software
Utilized data-driven insights from customer interactions to identify trends and contribute to the development of customer-centric strategies
Identified opportunities to upsell or cross-sell products and services based on customer needs, resulting in increased revenue generation for the company
Took initiative to expand personal knowledge base and skill set to provide even more effective and knowledgeable support to customers
Consistently met or exceeded key performance indicators (KPIs) such as response time, customer satisfaction scores, and first-contact resolution rates
Contributed to team success by actively participating in performance improvement initiatives and sharing insights with colleagues

Facilities Attendant

Vazzaz Cleaning

Philadelphia, PA, USA

03.2023 - 05.2023

Demonstrated proficiency in maintaining a high standard of cleanliness and sanitation throughout the bank premises
Expertise in using a variety of cleaning equipment and products to ensure efficient and effective cleaning operations
Meticulously cleaned and sanitized all areas, paying special attention to high-traffic zones, restrooms, and common areas, ensuring a safe and hygienic environment for both staff and customers
Developed and adhered to a comprehensive cleaning schedule, ensuring all areas were cleaned on time and without disrupting bank operations
Implemented proper safety procedures while using cleaning chemicals, equipment, and tools, reducing the risk of accidents and maintaining a hazard-free workplace
Efficiently managed waste disposal, adhering to recycling and waste separation guidelines, contributing to the bank's sustainability efforts
Ensured the bank's visual presentation remained pristine, including maintaining polished glass surfaces, presentable seating areas, and well-organized reception zones
Proactively identified and addressed potential cleanliness issues, such as spills, stains, or maintenance requirements, to maintain the bank's professional image
Followed all regulatory guidelines and health and safety standards, ensuring the bank premises were in compliance with cleanliness and sanitation requirements

Education

High School Diploma -

Atlantic High School

Port Orange, FL

03.2023

Skills

Bilingual: Fluent in Spanish

Typing Speed: 55 wpm

Problem Solving Skills

Knowledge of Microsoft Office

ESOL mentor

Active Listening/Interpersonal Skills