Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Keidy Trinidad

Keidy Trinidad

Daytona Beach,FL

Summary

Highly motivated and positive individual with great organizational and communication skills. Detail-oriented student, passionate about facilitating excellent customer service. Adept at designing and implementing policies and procedures. Motivated team builder and focused on driving team collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Production Worker

Maxton Marketing Group
Ormond Beach, FL
02.2024 - Current
  • Developed a understanding of company products and needs
  • Adapted good communication with coworkers
  • Meets the expected quota for the day
  • Demonstrates good proficiency in cleaning
  • Good at learning and understanding new areas
  • Has shown the capability to multitask

Customer Service Representative

NWS Enterprise
01.2023 - Current
  • Respond promptly and courteously to customer inquiries, concerns, and requests via various communication channels, including phone and email
  • Demonstrate exceptional listening skills to understand customer needs and provide accurate information, solutions, and assistance, resulting in high customer satisfaction rates
  • Effectively identify and resolve customer issues, utilizing a solution-focused approach to turn negative experiences into positive ones
  • Managed challenging situations with empathy and diplomacy, ensuring customer loyalty and brand reputation are maintained
  • Developed an in-depth understanding of company products and services, enabling clear and concise communication of features, benefits, and usage instructions to customers
  • Acted as a subject matter expert, guiding customers through troubleshooting processes and providing comprehensive explanations
  • Managed a high volume of customer interactions across various platforms while maintaining consistency in tone, information, and quality of service
  • Adapted communication style to suit the platform, ensuring clarity and professionalism in written and verbal interactions
  • Handled multiple customer inquiries simultaneously, effectively prioritizing tasks to meet response time targets and deliver timely resolutions
  • Utilized efficient time management techniques to ensure all customer interactions received appropriate attention and follow-up
  • Shared customer feedback and insights with relevant departments to drive process improvements and enhance overall service quality
  • Maintained accurate and comprehensive records of customer interactions, inquiries, and resolutions using CRM software
  • Utilized data-driven insights from customer interactions to identify trends and contribute to the development of customer-centric strategies
  • Identified opportunities to upsell or cross-sell products and services based on customer needs, resulting in increased revenue generation for the company
  • Took initiative to expand personal knowledge base and skill set to provide even more effective and knowledgeable support to customers
  • Consistently met or exceeded key performance indicators (KPIs) such as response time, customer satisfaction scores, and first-contact resolution rates
  • Contributed to team success by actively participating in performance improvement initiatives and sharing insights with colleagues

Facilities Attendant

Vazzaz Cleaning
Philadelphia, PA, USA
03.2023 - 05.2023
  • Demonstrated proficiency in maintaining a high standard of cleanliness and sanitation throughout the bank premises
  • Expertise in using a variety of cleaning equipment and products to ensure efficient and effective cleaning operations
  • Meticulously cleaned and sanitized all areas, paying special attention to high-traffic zones, restrooms, and common areas, ensuring a safe and hygienic environment for both staff and customers
  • Developed and adhered to a comprehensive cleaning schedule, ensuring all areas were cleaned on time and without disrupting bank operations
  • Implemented proper safety procedures while using cleaning chemicals, equipment, and tools, reducing the risk of accidents and maintaining a hazard-free workplace
  • Efficiently managed waste disposal, adhering to recycling and waste separation guidelines, contributing to the bank's sustainability efforts
  • Ensured the bank's visual presentation remained pristine, including maintaining polished glass surfaces, presentable seating areas, and well-organized reception zones
  • Proactively identified and addressed potential cleanliness issues, such as spills, stains, or maintenance requirements, to maintain the bank's professional image
  • Followed all regulatory guidelines and health and safety standards, ensuring the bank premises were in compliance with cleanliness and sanitation requirements

Education

High School Diploma -

Atlantic High School
Port Orange, FL
03.2023

Skills

Certification

CPR certification

Timeline

Production Worker

Maxton Marketing Group
02.2024 - Current

Facilities Attendant

Vazzaz Cleaning
03.2023 - 05.2023

Customer Service Representative

NWS Enterprise
01.2023 - Current

High School Diploma -

Atlantic High School

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Keidy Trinidad