KEIFER KENTRUP
Cincinnati,OH
Summary
Dynamic Banquet Operations Professional, recognized for operating a 39% budget increase, and earning the 'Producer of the Quarter' award. Expertise in event coordination and customer service leadership, coupled with a strong focus on training and mentoring, drives operational excellence and enhances team performance.
Overview
10
10
years of professional experience
Work History
Banquet Operations Manager
Hard Rock International
Cincinnati
11.2022 - 06.2025
- Adapted to market demand changes in meetings and events for year-over-year growth.
- Operated to a $2.6 million budget in 2023, reflecting 39% increase from previous year.
- Implemented banquet storage plan to ensure quarterly inventory counts and minimize depletion.
- Established sustainable purchasing policy for banquet events, reducing Beverage COGs by 9% through stricter liquor control.
- Achieved 'Producer of the Quarter' award in Q3 of 2024 for exceptional performance.
- Optimized task assignments among staff to enhance overall productivity and efficiency.
- Addressed client requests promptly to meet changing needs within tight timelines.
- Conducted bi-weekly meetings as liaison between Banquet Operations, Sales, Culinary, Stewarding, and Security teams.
- Mentored and counseled direct reports to consistently perform actions and behaviors that reinforce the company’s missions and values, utilizing 30/60/90, and annual reviews.
Restaurant Manager
Ruth's Chris Steak House
Cincinnati
06.2019 - 11.2022
- Successfully managed 300+ guests in single shifts through effective pre-planning for large parties.
- Consistently achieved sales targets by engaging guests and delivering exceptional service.
- Oversaw daily store operations, including cash drawer counts and equipment management.
- Assisted in team tasks by maintaining cleanliness and managing cash registers.
- Streamlined employee scheduling and prepared bank deposits to enhance operational efficiency.
- Drafted sales reports and maintained inventory levels to support smooth operational flow.
- Built rapport with guests to foster loyalty and drive increased sales.
Store Manager
Verizon Premium Retailer, A-Wireless
Taylor Mill
06.2015 - 05.2019
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings by 24%.
- Recognized with 'Sales Achievement Award' for ranking in top 5% of Store Managers in sales during August and November 2016.
- Reviewed performance data to monitor productivity and measure progress toward goals.
- Managed inventory control, cash handling, and store opening and closing procedures.
Education
Associate of Science - Hospitality Management
Eastern Kentucky University
Richmond, Kentucky, KY05-2016
Skills
- Training and Mentoring
- Salesforce
- Stratton Warren
- Kronos systems
- Retail & Hospitality Operations
- Customer Service Leadership
- Event & Catering Coordination
- Project Management
Accomplishments
Founders Full Scholarship, Eastern Kentucky University
Timeline
Banquet Operations Manager
Hard Rock International
11.2022 - 06.2025
Restaurant Manager
Ruth's Chris Steak House
06.2019 - 11.2022
Store Manager
Verizon Premium Retailer, A-Wireless
06.2015 - 05.2019
Associate of Science - Hospitality Management
Eastern Kentucky University