Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keighanna Carter

Dallas,TX

Summary

Accomplished Human Resource professional with 8+ years of experience in Customer Service and nearly two years working in a HR Shared Services environment. Experienced in areas of HR Operations, pre hire management, onboarding, and off boarding. Knowledgeable in process improvement that align with the overall business's overarching goals. Great with handling multiple tasks and systems with a creative approach to problem solving. Strong focus on enhancing the employee and customer experience and striving for operational excellence.

Overview

9
9
years of professional experience

Work History

HR Analyst

Weir Slurry Group Inc
07.2022 - 05.2024
  • I worked with a team responsible for the daily administrative and HR duties of Weir Shared Services team that manages over $4,000 employees under multiple divisions
  • I assisted with the recruitment process such as scheduling interviews, ordering pre hire screenings, and hiring all North America employees in Workday
  • Created offer letters and requisitions during the onboarding process to ensure employees are able to be hired and moved forward in Workday
  • Worked closely with managers and HR Business Partners to request IT system set up and equipment for new hires
  • Maintain accurate and up to date human resource files, records, and documentation
  • I answered frequently asked questions from applicants and employees relative to standard policies, benefits, and hiring process.
  • Managed the process of sending new hire benefit and welcome communications.
  • Maintain integrity and confidentiality of human resource files and employee records
  • Assisted with performing periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
  • Worked closed with other members of the Shared Services team such as payroll, benefits, HR Information Systems, and Workday Center of Excellence.
  • Assisted with payroll functions including answering employee questions, research payroll processing errors and distributing checks
  • Managed invoices for all of North America and some of Canada, such as HireRight, CannAmm, Mintz, ADP, and Robert Half
  • Worked directly with Accounts payable for approval and payment status of invoices for all of North America
  • Set up organizational-wide meetings for HR Shared Services, and worked closely with vendors such as Awardco to collaborate on employee recognition events
  • Provided support between employees and external benefits carriers such as Unum, Vanguard, Mercer, Blue Cross Blue Shield and many others
  • Worked closely with HR Benefits Partners to collaborate on employee assistance or employee relation issues at the local work sites


Data Entry Clerk

Randstad (Bank Of America)
02.2022 - 07.2022
  • Complied data and reviewed information for accuracy prior to input of supplemental work
  • Completed data entry for checks received to the Bank of America lock box
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Identified data entry errors and reported issues to the necessary escalation point of contact

Customer Service Representative

Genpact (Apple Card Specialist Goldman Sachs)
05.2019 - 02.2022
  • Apple Credit Card associate
  • Answered 60+ inbound calls and managed up to 5 chats with customers needing assistance with Apple Card related questions or concerns
  • Attended daily huddles to reassure our product stability within the company
  • Assisted customers with daily questions regarding transaction declines, fraudulent transactions, and escalated cases to superior department if needed
  • Strived for minimal wait times and strived for overall great customer service experience
  • Answered customer calls and chats promptly to avoid long hold wait times
  • Received great evaluations on customer satisfaction surveys completed by customers on my behalf with focus of addressing the customer needs and providing a resolution and great customer experience

Customer Service Representative

Willis Towers Watson
04.2015 - 10.2017
  • Assisted employees of Tenet and Christus Health with enrolling in both new hire and annual health benefits
  • Providing assistance through phone and web support to enroll into medical, dental, and vision plans offered as well as voluntary plans
  • Communicated directly with carries such as Blue Cross Blue Shield, Cigna, Aetna, and Delta Dental
  • Called carriers to verify files were received for employee active or inactive status
  • Strived to provide the best customer experience by being energetic and empathetic while providing a resolution to the employees question or concerns

Education

Stephen F Austin State University
Nacogdoches, TX

Skills

  • Skilled in working in a team environment
  • Excellent collaborator
  • Problem Solving
  • Effective oral and written communication skills
  • Skilled in working with multiple systems and databases
  • Strong capacity in project management
  • Type 60 WPM
  • Proficient in programs such as Microsoft Word, excel, MIcrosoft teams and outlook

HR Systems

  • Workday
  • HR Service Now
  • ADP Workforce Now
  • Kronos
  • Oracle
  • Coupa

Timeline

HR Analyst

Weir Slurry Group Inc
07.2022 - 05.2024

Data Entry Clerk

Randstad (Bank Of America)
02.2022 - 07.2022

Customer Service Representative

Genpact (Apple Card Specialist Goldman Sachs)
05.2019 - 02.2022

Customer Service Representative

Willis Towers Watson
04.2015 - 10.2017

Stephen F Austin State University

Similar Profiles

CREATE PROFILE
Keighanna Carter