Keighley Finn
Centennial ,CO
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Program Manager
Developmental Pathways
11.2023 - Current
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in pilot tests and revised programs based on feedback and results.
Community Programs Supervisor
Shiloh House
05.2023 - 11.2023
- Supervise Family Support Professionals
- Provide Individual and Group Supervisions
- Maintained Communication and Collaboration with External Partners
- Program Quality Improvement
- Communications Committee
- Referral Management
- Oversee Billing, Reports, and Progress Notes
Lead Family Support Professional
Shiloh House
08.2021 - 05.2023
- Supervise team of Family Support Professionals.
- Collaborate with counties and other partnerships to provide quality services.
- Provide community outreach services including supervised visitation, family coaching, life skills, and child mentoring services.
- Produce and oversee billing, reports, and progress notes.
- Work on a quality improvement team to ensure and enhance the overall quality of the agency.
Independent Living Coach
Shiloh House
08.2020 - 08.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Educated potential participants on available services and processes to engage in program.
- Coordinated referrals and direct support for clients.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Collaborated with community partners to achieve participant goals.
- Provided support with the coordination and set up of program events.
- Experience leading and facilitating program groups.
Youth Advocate
Youth Advocate Programs
07.2020 - 03.2021
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Liaised between children, guardians and Advocate to best handle issues specific to youth.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Residential Counselor
Denver Children's Home
12.2018 - 07.2020
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Attended weekly meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Student Custodian
University Of Northern Colorado
06.2017 - 12.2018
- Inspected facility and grounds and picked up any trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Collected, sorted and transported recyclable materials.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Organized daily cleaning schedules for custodial team.
Room Service Server
Hilton Denver Inverness
05.2013 - 05.2018
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Protected guests by following proper food handling procedures with all orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Verified accuracy and quality of orders before delivery.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Spa Attendant
Hilton Denver Inverness
05.2012 - 05.2013
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
Housekeeping Attendant
Hilton Denver Inverness
06.2011 - 05.2012
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
Education
Bachelor of Arts - Communications
University of Northern Colorado
Greeley, CO12.2018
Skills
- Relationship Building
- Collaboration and Teamwork
- Verbal and Written Communication
- Case Management
- Customer Service
- Childcare Support
- Behavioral Management Planning
- Client Home Visits
- Attention to Detail
- Community Resource Navigation
- Client Advocacy
- Youth Advocacy
- Mental Health Crisis Response
- Problem Solving
- Life Skills Development
- Crisis Intervention
- Housing Navigation
- Educational Programs
- Behavioral Intervention
- Goal Setting
- Behavioral Skills Development
- Coping Techniques
- Program Coordination and Execution
- Client Intakes
Timeline
Program Manager
Developmental Pathways
11.2023 - Current
Community Programs Supervisor
Shiloh House
05.2023 - 11.2023
Lead Family Support Professional
Shiloh House
08.2021 - 05.2023
Independent Living Coach
Shiloh House
08.2020 - 08.2021
Youth Advocate
Youth Advocate Programs
07.2020 - 03.2021
Residential Counselor
Denver Children's Home
12.2018 - 07.2020
Student Custodian
University Of Northern Colorado
06.2017 - 12.2018
Room Service Server
Hilton Denver Inverness
05.2013 - 05.2018
Spa Attendant
Hilton Denver Inverness
05.2012 - 05.2013
Housekeeping Attendant
Hilton Denver Inverness
06.2011 - 05.2012
Bachelor of Arts - Communications
University of Northern Colorado
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