Keihly Wynn
Fairfax,VA
Summary
Capable worker offering administrative support and supplementary assistance to staff and leadership. Talented at completing tasks ranging from resolving conflict to incredible customer service. Familiar with Google, Adobe, and Social Media.
Overview
6
6
years of professional experience
Work History
Accounting Office Part-Time Customer Service
Wegmans
09.2023 - Current
- Delivering outstanding employee support to our staff and fulfilling assignments that enable them to attend to the demands of customers and employees in the shop.
- balancing all of the revenue from the store, including sales and lottery winnings; confirming that the numbers line up, financials are accurate, and the store's assets are secured; maintaining confidentiality at all times
- Monitoring sales and revenue throughout the day by performing hourly pick-ups and readings for the front end.
- Balancing tills, and the reserve along with locking all safes and prepping the office for the morning.
Customer Service Representative
Wegmans
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front End Associate
Wegmans
11.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Pet Sitter
Neighbors House
06.2019 - 01.2022
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence
Volunteer
Prince Of Peace Church
09.2017 - 02.2021
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Supported program leaders with administrative support duties.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Education
No Degree - High School
Fairfax High School
Fairfax, VASkills
- Adobe
- Telephone etiquette
- Customer Service-Oriented
- Courteous and Professional
- Lobby Maintenance
- Office Supply Management
- Retail Transactions
- Cash handling
Timeline
Accounting Office Part-Time Customer Service
Wegmans
09.2023 - Current
Customer Service Representative
Wegmans
02.2023 - Current
Front End Associate
Wegmans
11.2022 - Current
Pet Sitter
Neighbors House
06.2019 - 01.2022
Volunteer
Prince Of Peace Church
09.2017 - 02.2021
No Degree - High School
Fairfax High School
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