Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dependable and highly motivated customer service representative with hands on experience working in a high pace environment. Consistently developing strong relationships through communication, compassion and a respectful approach. Maintain friendly and positive attitude at all times to foster customer satisfaction. Aiming to leverage my skills to successfully achieve the customer service role at your company.
Hi, I’m
Keihonna Floyd
Newark,NJ
Summary
Overview
12
years of professional experience
Work History
Ems Llc Cheshire Home
Housekeeping
02.2020 - 10.2020
Job overview
- Cleaning residents personal rooms and clothing.
- Cleaning common areas, offices and bathrooms.
- Sorting, washing, folding linen and towels.
- Stocking linen carts and cleaning supplies.
- Sweeping, mopping and buffing floors.
- Maintain safety knowledge and procedures of cleaning products, equipment and tools.
Ninja University
Office Support Assistant and Counselor
03.2011 - 12.2019
Job overview
- Answer calls to provide comprehensive service to customers.
- Process payments through Microsoft office.
- Supervised and managed children ages 3months- 14yrs old.
- Formulate and implement plans for responsive caregiving.
- Throughly prepared nutritional meals and snacks.
- Provide compassionate care and supervision while maintaining a safe learning and playing environment.
Motivated Security Services
Security Guard
02.2009 - 01.2011
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitor and authorize entry and departure of employees and visitors.
- Guard against theft and maintained security of premises.
- Answer telephone calls and direct calls to .
- Provide information and directions during non business hours.
- Patrol commercial and residential property.
- Effectively complete tours and monitor cameras.
Education
Frank H. Morrell High School
High School Diploma
06.2005
University Overview
Skills
- Time management
- Communication
- Critical thinking
- Attention to detail
- Work Independently
- Interpersonal skills
- Adaptability
Timeline
Housekeeping
Ems Llc Cheshire Home
02.2020 - 10.2020
Office Support Assistant and Counselor
Ninja University
03.2011 - 12.2019
Security Guard
Motivated Security Services
02.2009 - 01.2011
Frank H. Morrell High School
High School Diploma
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