Keikara Erlston-Sperle
Yes,PA
Summary
Certified Clinical Medical Assistant with extensive experience at Family Practice Center P.C., excelling in patient care and electronic health records management. Proven ability to enhance patient satisfaction through effective scheduling and compassionate communication. Skilled in HIPAA compliance and medication administration, demonstrating strong attention to detail and a commitment to optimal patient outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Family Practice Center P.C
02.2023 - Current
- Administered patient care, including vital signs and medical histories, ensuring accuracy and compliance with protocols.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency and patient satisfaction.
- Assisted healthcare providers during examinations and procedures, improving workflow and patient comfort.
- Maintained accurate electronic health records, ensuring data integrity and confidentiality in compliance with regulations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Bartender
Goodwill Fire Hose Company
07.2023 - 10.2023
- Mix and serve beverages while ensuring compliance with health and safety standards.
- Handle cash transactions accurately, ensuring accountability in daily sales reports.
- Resolve customer complaints promptly to maintain high satisfaction levels and loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintain cleanliness of bar area, adhering to sanitation protocols and operational guidelines.
- Manage inventory levels, placing orders for supplies to minimize shortages.
Universal Aide
Maria Joseph Manor
06.2019 - 11.2022
- Assisted residents with daily living activities, ensuring safety and comfort.
- Coordinated recreational activities to enhance resident engagement and socialization.
- Monitored resident health conditions, promptly reporting changes to nursing staff.
- Trained new aides on best practices for resident care and operational protocols.
- Advocated for resident rights and dignity while fostering a supportive community environment.
- Monitored vital signs regularly, promptly identifying any abnormalities and notifying appropriate personnel.
- Organized recreational activities for patients, encouraging social engagement and mental stimulation.
- Assisted healthcare professionals in delivering specialized treatments, improving overall patient outcomes.
- Demonstrated flexibility in adapting caregiving approach based on individual patient preferences or feedback from healthcare professionals.
- Conducted safety checks within the care environment, proactively addressing potential hazards for a safer living space.
- Contributed positively to team meetings by sharing observations about patient progress or areas requiring additional focus.
- Provided transportation services for patients, facilitating access to essential medical appointments and community resources.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to dementia patients in hospital facility.
- Managed medications for individual residents, with proper documentation, and proper technique( the 5 right's)
- Team Leader when necessary, managed short staffing, and calling in other team members when needed
Sales Associate
Puffs Discount Store
03.2022 - 10.2022
- Assisted customers with product inquiries and provided tailored recommendations.
- Managed inventory levels, ensuring accurate stock availability and organization.
- Processed sales transactions efficiently, maintaining high customer satisfaction rates.
- Trained new associates on store policies and customer service protocols.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/ QSR Associate
Turkey Hill Minit Markets
01.2010 - 09.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area, ensuring cleanliness and compliance with safety regulations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Trained new employees on operational procedures and customer service standards.
- Made on the go orders in timely order
- Managed temperatures and food safety
- Managed inventory levels by restocking merchandise and conducting regular stock checks.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - CCMA
McCann School of Business & Technology
PA08-2022
High School Diploma -
Columbia-Montour AVTS
Bloomsburg, PA06-2010
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Medication administration
- Electronic health records
- Patient assessments
- Inventory and supply management
- Medical records management
- Payment collection
- Medical billing and coding
- Time management
- Attention to detail
- Triage assessment
Certification
- CMT - Certified Medication Technician
- CCMA - Certified Clinical Medical Assistant
Timeline
Bartender
Goodwill Fire Hose Company
07.2023 - 10.2023
Certified Medical Assistant
Family Practice Center P.C
02.2023 - Current
Sales Associate
Puffs Discount Store
03.2022 - 10.2022
Universal Aide
Maria Joseph Manor
06.2019 - 11.2022
Cashier/ QSR Associate
Turkey Hill Minit Markets
01.2010 - 09.2013
No Degree - CCMA
McCann School of Business & Technology
High School Diploma -
Columbia-Montour AVTS