Summary
Overview
Work History
Education
Skills
Timeline
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Keiko Blackwell

Upper Marlboro,MD

Summary

Seasoned Operations Manager and talented leader over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Operations Manager

Marketplace Development
10.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Aide supply chain operations to achieve timely and accurate delivery of goods and services.
  • New Tenant Orientation training of new hires to fulfill business & airport requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Maintain effective relationships with merchants, contractors, Airport Authority and Concessions Tenants
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

District Manager

Five Guys
12.2013 - 02.2017
  • Supervised 8 locations to enforce high-quality standards of operation.
  • Generated financial and operational reports to assist management with business strategy.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.

General Manager

Five Guys
10.2007 - 11.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

McDonald's
05.1996 - 08.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

University of Maryland Eastern Shore
Princess Anne, MD

Communications

University of Maryland Global Campus
Adelphi, MD

Associate of Arts - Accounting

University of Phoenix
Tempe, AZ
06.2010

Skills

  • Staff Management
  • Systems Implementations
  • Staff Training
  • Mergers and Acquisitions Knowledge
  • Multi-Unit Operations Management
  • Interpersonal Communications
  • Maintaining Compliance
  • Client Relations
  • Team Leadership
  • Budgeting and Cost Control
  • Recruiting and Hiring
  • Expense Reports
  • Inventory Control

Timeline

Operations Manager

Marketplace Development
10.2017 - Current

District Manager

Five Guys
12.2013 - 02.2017

General Manager

Five Guys
10.2007 - 11.2013

Assistant Manager

McDonald's
05.1996 - 08.2007

University of Maryland Eastern Shore

Communications

University of Maryland Global Campus

Associate of Arts - Accounting

University of Phoenix

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Keiko Blackwell