Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keiko Jensen

Marissa,IL

Summary

Organized, motivated, hardworking, an eager to apply time management and organizational skills in various environments. With proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Overview

11
11
years of professional experience

Work History

Tracking Specialist

Redwood Logistics
Chicago, IL
08.2021 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.

Bartender/Server

Chilly Water Brewery
Fletcher Place, IN
05.2016 - Current
  • Extensive beer knowledge, minimal knowledge of brewery functional, high level customer service, high functional multi tasking skills, Kuma’s Corner Indianapolis, Fountain Square, IN — FOH Management.

Front of House Manager

Kuma's Corner Indianapolis
Indianapolis, IN
07.2015 - 02.2016
  • Hiring, Scheduling, training, high functional multi tasking, high stress and fast pace problem solving skills, quality control of food and drinks, high level customer service.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Trained and mentored Hostess, Servers, and Bartenders to maximize performance with skilled, efficient and knowledgeable use of Aloha Point of Sale system.

Hostess,, Server, Bartender

Kuma’s Corner Chicago Original
Avondale, IL
01.2013 - 07.2015
  • High functional multi tasking skills, high level of communication between customers and coworkers, high stress and fast pace problem solving, following through with specific instructions and procedures, high level of menu memorization, high level of customer service.

Education

St. Charles West High School
2002

Skills

  • Reliable and trustworthy
  • Work ethic
  • Training & Development
  • Relationship building
  • Leadership
  • Organization
  • People skills
  • Customer service
  • Communication
  • Critical thinking
  • Conflict resolution

Timeline

Tracking Specialist

Redwood Logistics
08.2021 - Current

Bartender/Server

Chilly Water Brewery
05.2016 - Current

Front of House Manager

Kuma's Corner Indianapolis
07.2015 - 02.2016

Hostess,, Server, Bartender

Kuma’s Corner Chicago Original
01.2013 - 07.2015

St. Charles West High School
Keiko Jensen