Keiko Murase
Los Angeles,CA
Summary
Detail-oriented professional fluent in English and Japanese, with over 4 years of successful experience in fully remote environments. Adept at collaborating with international teams, managing cross-cultural interactions, and overseeing multiple teams and operations. Known for strong leadership and organizational skills, with a proven ability to make strategic decisions and solve problems effectively. Highly organized, self-driven, and punctual, with excellent research and analytical abilities that support data-driven decision-making and process improvements. Demonstrates excellence in enhancing customer service and managing office operations, optimizing processes to boost efficiency and achieve team objectives.
Overview
17
17
years of professional experience
Work History
Senior Executive Director
HOBBYWING North America
05.2015 - Current
- Led eCommerce operations for sales, purchasing, and customer service teams in remote control electronics industry, driving growth and efficiency.
- Served as the North American liaison between the head office and factory in China, ensuring smooth communication and alignment across regions.
- Managed the launch of new products in North America, overseeing coordination and execution to meet market demands.
- Reviewed and adjusted product pricing strategies for the North American market, optimizing profitability while remaining competitive.
- Developed and promoted sales campaigns, providing support to distributors, authorized dealers, and end-users to enhance market penetration.
- Oversaw inventory management and purchasing operations, coordinating with the factory in China to ensure optimal stock levels and timely replenishment.
- Directed logistics coordination with shipping carriers, negotiating rates to maximize product margins and streamline the shipping process.
- Supervised cross-departmental coordination, ensuring cohesive operations and effective task management across teams.
- Managed Amazon FBM (Fulfilled by Merchant) and FBA (Fulfilled by Amazon) operations, including inventory management, order fulfillment, and performance optimization to enhance sales and customer satisfaction on the Amazon platform.
International Textile Production Coordinator
Cosmo Texitle Co., Ltd.
03.2015 - 06.2015
- Acted as primary liaison between textile production team in Japan and clients' design team in Greater Los Angeles area.
- Facilitated daily communication with clients to deliver and collect sample textiles, new designs, and revisions.
- Conveyed client feedback and requirements to production team in Japan to ensure alignment with client expectations.
- Managed coordination of design packets and textile samples between production team in Japan and clients in Los Angeles, ensuring timely and accurate deliveries.
- Oversaw sample approval process, ensuring clients' final approvals were secured before initiating bulk production.
- Directed logistical operations for bulk order shipments from Japan/Korea to Los Angeles, optimizing supply chain efficiency.
Administrative/Accounting Assistant
Mitsubishi International Corporation
03.2014 - 03.2015
- Efficiently managed communications, including handling emails, phone calls, and mail/package deliveries, ensuring timely and effective responses.
- Served as key liaison between vendors, customers, and supervisors, facilitating smooth interactions and resolving issues promptly.
- Oversaw visitor registrations, addressed maintenance requests, and managed filing systems and office supply orders to maintain an organized and functional office environment.
- Reviewed and processed payment documents, handling accounts payable and receivable with accuracy and attention to detail.
Japanese Language Instructor
Freelance
10.2011 - 03.2014
- Delivered personalized Japanese language instruction to students across all proficiency levels, tailoring lessons to individual learning needs and goals.
- Assisted students with homework, assignments, and preparation for Japanese Language Proficiency Tests (JLPT), fostering their academic and professional language development.
- Developed customized lesson plans and materials to enhance language acquisition and student engagement.
Assistant Manager
Kuma Sushi
06.2010 - 07.2011
- Facilitated seamless coordination between back-end kitchen operations and front-end service to ensure efficient restaurant performance.
- Delivered exceptional customer service, addressing guest needs and maintaining high standards of food quality and presentation.
- Conducted training and onboarding for new servers, ensuring well-versed in service protocols and restaurant standards.
Assistant to General Manager
Yakiniku Lounge Tangier
10.2009 - 07.2010
- Developed and implemented restaurant operational systems and staff training programs as part of opening crew, establishing efficient workflows and standards from ground up.
- Delivered exceptional customer service to ensure pleasant dining experience, addressing guest needs and resolving any issues to maintain high levels of satisfaction.
Part-Time Production Coordinator, Post-Production
ToneMesa Inc.
10.2009 - 03.2010
- Managed company's website and social media channels, enhancing online presence and engagement.
- Developed and executed marketing plans for new projects with Japanese productions, driving visibility and interest.
- Conducted research on prospective clients in Japan, initiating contact via phone and email to establish business relationships and opportunities.
- Uploaded and updated company information on Japanese media databases to ensure accurate representation and accessibility.
Administrative Assistant/ Japanese Interpreter
Tseng College IEP CSUN Housing
06.2007 - 05.2009
- Supported Housing Office Supervisor in coordinating student housing arrangements, ensuring efficient and organized management.
- Processed new student applications and maintained organized filing systems to streamline administrative tasks.
- Managed and responded to international phone calls and emails from students and agents, providing timely and effective communication.
- Provided Japanese interpretation and translation services between students, agents, and Housing Office Supervisor, facilitating clear and accurate exchanges of information.
Education
B.A. Degree - Cinema and Television Arts
California State University, Northridge
Northridge, CA01.2009
A.A. Degree - Liberal Arts
Santa Monica College
Santa Monica, CA01.2006
Skills
eCommerce software:
- Shopify
- Ship Station
- Veeqo
- Amazon Seller Central
- Fishbowl Inventory Management
- Stichlabs (inventory management)
Office software:
- Word/ Pages
- Excel/ Numbers
- PowerPoint/ Keynote
Skills and Activities
- Japanese Calligraphy: Nice years of experience practicing in Japan, honing advanced skills and techniques in traditional and contemporary styles. Recipient of various awards, including the Governor's Prize.
- Drawing and Painting: I enjoy pencil/ ink drawing and Japanese-art inspired ink painting in my spare time.
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Senior Executive Director
HOBBYWING North America
05.2015 - Current
International Textile Production Coordinator
Cosmo Texitle Co., Ltd.
03.2015 - 06.2015
Administrative/Accounting Assistant
Mitsubishi International Corporation
03.2014 - 03.2015
Japanese Language Instructor
Freelance
10.2011 - 03.2014
Assistant Manager
Kuma Sushi
06.2010 - 07.2011
Assistant to General Manager
Yakiniku Lounge Tangier
10.2009 - 07.2010
Part-Time Production Coordinator, Post-Production
ToneMesa Inc.
10.2009 - 03.2010
Administrative Assistant/ Japanese Interpreter
Tseng College IEP CSUN Housing
06.2007 - 05.2009
B.A. Degree - Cinema and Television Arts
California State University, Northridge
A.A. Degree - Liberal Arts
Santa Monica College
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