Overview
Work History
Education
Skills
Timeline
Generic

Keiko Shieber

Venice,CA

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Barry's Bootcamp
Los Angeles, CA
02.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted visitors to provide information and direct to appropriate personnel.

Barista

Starbucks
Marina Del Rey, CA
03.2022 - 02.2024
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Supported highest standards of conduct and service to support company reputation.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Greeted guests with pleasant smile and superior customer service.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.

Waitress

Origins Cafe
Cooperstown, NY
05.2018 - 08.2018
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Babysitter

Families In The Community
Cooperstown, NY
01.2015 - 01.2018
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Tailoring activities based on the individual needs of each child under care.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Teaching good manners by setting clear expectations for behavior in various settings.

Education

Some College (No Degree) - History

Southern New Hampshire University
Hooksett, NH
01-2026

High School Diploma -

Cooperstown Junior/Senior High School
Cooperstown, NY
05.2018

Some College (No Degree) - Bachelor of Arts

Lewis & Clark College
Portland, OR

Skills

  • POS Systems
  • Beverage Preparation
  • Opening and closing duties
  • Food Preparation
  • Espresso machine operation
  • Cash Handling
  • Food Running
  • Performance Improvement
  • Adaptive and creative
  • Hospitality service expertise
  • Friendly and outgoing
  • Active listener
  • Inventory Management
  • Speedy and efficient
  • Positive and professional

Timeline

Front Desk Receptionist

Barry's Bootcamp
02.2024 - Current

Barista

Starbucks
03.2022 - 02.2024

Waitress

Origins Cafe
05.2018 - 08.2018

Babysitter

Families In The Community
01.2015 - 01.2018

High School Diploma -

Cooperstown Junior/Senior High School

Some College (No Degree) - Bachelor of Arts

Lewis & Clark College

Some College (No Degree) - History

Southern New Hampshire University

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Keiko Shieber