Keiko Shieber
Venice,CA
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Barry's Bootcamp
Los Angeles, CA
02.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors to provide information and direct to appropriate personnel.
Barista
Starbucks
Marina Del Rey, CA
03.2022 - 02.2024
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted guests with pleasant smile and superior customer service.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Waitress
Origins Cafe
Cooperstown, NY
05.2018 - 08.2018
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Babysitter
Families In The Community
Cooperstown, NY
01.2015 - 01.2018
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Tailoring activities based on the individual needs of each child under care.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
Education
Some College (No Degree) - History
Southern New Hampshire University
Hooksett, NH01-2026
High School Diploma -
Cooperstown Junior/Senior High School
Cooperstown, NY05.2018
Some College (No Degree) - Bachelor of Arts
Lewis & Clark College
Portland, ORSkills
- POS Systems
- Beverage Preparation
- Opening and closing duties
- Food Preparation
- Espresso machine operation
- Cash Handling
- Food Running
- Performance Improvement
- Adaptive and creative
- Hospitality service expertise
- Friendly and outgoing
- Active listener
- Inventory Management
- Speedy and efficient
- Positive and professional
Timeline
Front Desk Receptionist
Barry's Bootcamp
02.2024 - Current
Barista
Starbucks
03.2022 - 02.2024
Waitress
Origins Cafe
05.2018 - 08.2018
Babysitter
Families In The Community
01.2015 - 01.2018
High School Diploma -
Cooperstown Junior/Senior High School
Some College (No Degree) - Bachelor of Arts
Lewis & Clark College
Some College (No Degree) - History
Southern New Hampshire University